Extended Stay America - Detroit - Metropolitan Airport

Business response:

Gene, thank you for your kind review. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked having a fully equipped kitchen for your use. Your business is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management 

Business response:

Kim, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. We couldn't be happier that we were able to impress you with our service and facilities. Thank you for your wonderful review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Steven, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry to know our grab-and-go breakfast offerings weren’t to your liking. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thanks for staying at our hotel. We are happy to know you liked some of the aspects of your stay and that you overall enjoyed your time here. However, we apologize for the maintenance issue you experienced while here. Your review has been shared with the respective team so we can understand what happened and correct our process to ensure a better visit. We would appreciate another opportunity to provide you with a better experience when in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to read you had an overall pleasant time with us. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Thanks for sharing your review online. We are pleased to know you liked our offerings and that you were impressed with our convenient location close to many places of your interest. It was a pleasure to have you as our guest, and we invite you to stay again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to read you were impressed with the courteous service provided by our front desk team. We will be sure to share your compliments with them. That being said, we are sorry if we missed meeting some of your expectations. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management