This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shuttle on weekends Shuttle to airport, the MAIN reason I selected this hotel, does not operate Saturday or Sunday. The hotel was at the end of a dead end road with a large airport parking lot on one side and an expressway on the other leaving you with nothing to do but wait in the hotel. The hotel is quite rundown and my door did not latch on its own so if I forgot to pull it behind me, I'd come back to an unlocked room.
Business response:
Thank you for the feedback about your stay at our hotel. We apologize we did not meet your expectations with regard to our airport shuttle and the maintenance issues you experienced in your room. We also appreciate you sharing your observations, and we assure you we will be taking appropriate measures. Please consider giving us another opportunity to make a better impression on your next trip. Sincerely, Hotel Management
Dissapointed Traveler I would view this as a step up from Motel 6. No hair dryer, no lotion, small shampoo. Kitchen not stocked with dishes etc, need to request those. No ice machine. The price and location were good.
Business response:
Lynn, thank you for taking the time to share your feedback online. Although you liked our convenient location and the affordable value we have to offer, we are sorry for the inconvenience caused. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Disappointed in hotel No hairdryer, no lotion,very minimal breakfast. Will not stay at the hotel again.
Business response:
Lynn, we apologize as we didn’t explain our hotel policy. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please consider a return visit to our hotel so that we can improve our impression on a future date. Sincerely, Hotel Management
Hotel is clean, staff is friendly and hotel is quiet. The parking lot is a tad small and hard to find parking late at night. Overnight stay was great.
Business response:
Katherine, thank you for the overnight stay at Extended Stay America. We are glad you loved our well-kept property and friendly staff. However, we regret the issues you encountered in the parking lot and that the inconvenience it caused. Thank you again, and we hope to serve you better in the future. Sincerely Hotel Management
Would have liked a towel holder in the bathroom by the sink.
Business response:
Duck, thank you for being a guest at Extended Stay America. It is a pleasure to know you liked everything we have to offer and that you returned without any complaint. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
朝ご飯が恐ろしく簡素だった
Business response:
Thank you for sharing your experience at our hotel. We're glad to know overall you had a pleasant time with us, but we're sorry for failing to meet your expectations when it came to our grab-and-go breakfast. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Manag... read more
Could be a little cleaner entrance. Coffee was water but everything else adequate for one nite.
Business response:
We are glad you liked some aspects of our hotel and overall your stay was enjoyable. However, we regret your disappointment with coffee. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,274 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.