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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff! The staff provided wonderful service & made certain my needs were addressed and successfully taken care of! 😊
Business response:
Thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Romulus. Sincerely, Hotel Management
I liked the idea of a kitchen, but there are no dishes in the room. You have to go request a “package” which I thought was odd. The refrigerator is old and loud. No hair dryer in the room. Room smelled of smoke even though it’s no smoking. People standing right near the entrance door smoking didn’t help. Breakfast was packaged muffins and and airpot of coffee. At least do a little more than that. The hallways were dimly lit and slightly creepy. Not terrible, but I won’t stay there again.
Business response:
Thank you for your review of your recent stay. Although you liked our kitchen, we regret your disappointment with our kitchenware policy. We are sorry for the inconvenience you experienced due to the smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We are also sorry our breakfast was not to your likings. We will share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders. We apologiz... read more
for being "dirt cheap" given its neighborhood, a room turned out to be a spacious studio apt. theres comp. airport shuttle with a driver who is quite attentive.
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are happy you enjoyed your stay at our hotel. We are also glad you liked your comfortable room, and our complimentary shuttle worked out so well for you. It was a pleasure having you as our guest, and we hope to welcome you back again soon. Sincerely, Hotel Management
Better breakfast choices needed, the front desk clerk could be more professional, overall a ok stay
Business response:
Thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time while you were here, but we're sorry you were unhappy with the service you received from our front desk associates. We have shared your feedback with our team to be more diligent with their efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
they came to dollar rent a car ...picked us up ...GOOD service also ride to airport at 5:30 am next A/M Thanks to all staf
Business response:
Thank you for your wonderful comments of the Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the excellent review and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,274 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.