Extended Stay America - Detroit - Metropolitan Airport

Business response:

Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we are sorry for the inconvenience you faced. We have alerted our maintenance team about the toilet seat lid, and they are fixing it immediately. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us at the Extended Stay America. Although we are glad you liked your clean and comfortable accommodation, we are sorry you were disappointed with our in-room amenities. Kitchenware for your use is kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We apologize if this was not communicated to you on arrival. We value your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We’re glad to know overall you had a pleasant stay with us, but we’re disappointed that you felt the value for the price fell short of your expectations. Please know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Donna, thank you for being our guest at Extended Stay America. Although you had a pleasant stay with us, we are sorry we missed meeting some of your expectations with regards to our grab-and-go breakfast. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It's so nice to read this positive review of your stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Kimberly, thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Marvin, it was a pleasure having you as our guest at Extended Stay America. We are devoted to providing outstanding service and accommodations, so we are happy to know we met your expectations. Thank you for taking the time to share your positive review. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Erika, many thanks for posting your gracious review about Extended Stay America. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jacqueline, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management