Extended Stay America - Detroit - Metropolitan Airport

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit and that our service, as well as facilities, were to your satisfaction. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Crystal, thanks for the fantastic review of Extended Stay America. We are thrilled to know you were impressed with our courteous service and that you could experience a great night’s sleep in your cozy bed. Your compliments will be shared with our team for a good job done. It was a pleasure having you with us, and we invite you to stay here again soon. Sincerely, Hotel Management 

Business response:

Andy, thank you for your wonderful review of Extended Stay America. We are delighted to read you liked our courteous service and that our convenient location was perfect for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased you had an overall good stay, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our food & beverage team for any future improvements. It was a pleasure having you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your visit to our hotel and for your review. Although you liked our front desk associate, we apologize for the issues you experienced while being here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management 

Business response:

LaShawn, thank you for being our guest and for the feedback. We are happy to read your comment about the price you paid relative to the value received. We hope you will give us second chance to provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you liked our location and had a good time here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, General Manager