Extended Stay America - Detroit - Metropolitan Airport

Business response:

Dear Daryl, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we apologize that this was not your experience. Every detail should be focused on exceptional customer service and impeccable attention to detail in all areas of our property, and we appreciate valuable feedback.Thank you once more, and we do hope to have you stay with us again soon.S... read more

Business response:

Dear Jimmy, Thank you for being our guest and sharing your feedback. Please accept our sincere apology for the concerns you had with our front desk. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. The refund is deposited by check and usually takes a few business days. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all th... read more

Business response:

Dear Francisco, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We have notified our housekeeping team of your concerns, and remedial steps are underway to ensure all rooms are thoroughly inspected before allocating to future guests. We hope you will allow us a second chance to restore your co... read more

Business response:

Dear Angela, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management 

Business response:

Dear Tanya, Thank you for sharing your experience with us, and we apologize for the numerous issues you encountered during your stay. We deeply regret the inconvenience caused by the lack of amenities, cleanliness issues, and disturbances. Rest assured, we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to provide a more satisfactory experience should you choose to stay with us again in the future.Since... read more