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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location was good and easy to get too. Good shopping and a lot of food places around.
Business response:
Jonathan, thank you for reviewing your recent visit. We are delighted to hear you had a pleasant stay and our location close to a variety of restaurants and shopping was perfect for your needs. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
They cancelled on me the DAY OF my check in (5 hours before check in time!!) I booked my room on October 17th and they cancelled on 10/22 saying they had overbooked and couldn't provide a room for me that night. How do you overbook and not know for a week??? They informed me that just because I had a reservation does not guarantee a room!! If I cancelled on the same day, I would have had to pay a fee, but they can just cancel my room 5 hours prior to check in? I was driving up from out of town and had no time to find another... read more
NASTY place. DO NOT BOOK. TERRIBLE DIRTY place. Upgrade $10-15 to book at a better place. The night before our last night the fire alarm starting chirping at 2am. The personnel said it would be Monday before it could be fixed. No refund. No room relo. Not to mention the place is just gross.
The main thing was just dirty tons of ants he fold out couch was dirty full kitchen but not a single cup in there
Complete disappointment and no customer service Asked for early check in hours before am arrival...upon arriv I was told they couldn’t accommodate (despite telling me I was all set hours before). Lady at desk proceeded to argue with me and tell me it’s not her problem and that I need to understand...seeing there was no fitting conclusion to her lack of insight, I let it go and apologized for the disagreement...it didn’t end there...advertised amenities were lacking (dvd, cleaning was 10$ a day if needed, vending machines emp... read more
A bit dated but it's a place to sleep This location is a bit dated to say the least. I wouldn't normally pick a place like this to stay but it was a last resort. Then, the elevator was broken! When I got to my room, all of the windows were open about 3" for unknown reasons (and it was 90 degrees outside). The HVAC unit made a terrible noise the entire time it ran, it seems that it was filled with water and there was an annoying dripping noise the entire time.
Business response:
Thank you for taking the time to review your experience at our hotel. We are sorry for the noisy A/C unit in your room and regret the inconvenience caused by the elevator. We conduct routine preventive maintenance in our guest rooms, and we regret this unit was not identified as needing service prior to your arrival. We hope that this did not overshadow the otherwise great stay you described. Thank you again for your feedback, and we hope to serve you again whenever your travels bring you back to Detroit. Sincerely, Hotel Ma... read more
Bedding had hair all over it. Shower had hairs all over it. Hard to get around area during afternoon rush.
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues you experienced during your stay. We have inspection procedures in place to make sure that this does not happen; therefore, we are disappointed if there were some missed steps. We have shared your comments with our housekeeping department to investigate this issue and make changes so that this does not happen again. Thank you for being our guest and we hope that you will give us a chance to redeem ourselves on a future ... read more
Dirty and uncomfortable. Frieda was nice, apologized for dirty room and bed.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 983 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.