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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NASTY place. DO NOT BOOK. TERRIBLE DIRTY place. Upgrade $10-15 to book at a better place. The night before our last night the fire alarm starting chirping at 2am. The personnel said it would be Monday before it could be fixed. No refund. No room relo. Not to mention the place is just gross.
The main thing was just dirty tons of ants he fold out couch was dirty full kitchen but not a single cup in there
Complete disappointment and no customer service Asked for early check in hours before am arrival...upon arriv I was told they couldn’t accommodate (despite telling me I was all set hours before). Lady at desk proceeded to argue with me and tell me it’s not her problem and that I need to understand...seeing there was no fitting conclusion to her lack of insight, I let it go and apologized for the disagreement...it didn’t end there...advertised amenities were lacking (dvd, cleaning was 10$ a day if needed, vending machines emp... read more
A bit dated but it's a place to sleep This location is a bit dated to say the least. I wouldn't normally pick a place like this to stay but it was a last resort. Then, the elevator was broken! When I got to my room, all of the windows were open about 3" for unknown reasons (and it was 90 degrees outside). The HVAC unit made a terrible noise the entire time it ran, it seems that it was filled with water and there was an annoying dripping noise the entire time.
Business response:
Thank you for taking the time to review your experience at our hotel. We are sorry for the noisy A/C unit in your room and regret the inconvenience caused by the elevator. We conduct routine preventive maintenance in our guest rooms, and we regret this unit was not identified as needing service prior to your arrival. We hope that this did not overshadow the otherwise great stay you described. Thank you again for your feedback, and we hope to serve you again whenever your travels bring you back to Detroit. Sincerely, Hotel Ma... read more
Bedding had hair all over it. Shower had hairs all over it. Hard to get around area during afternoon rush.
Business response:
Thank you very much for staying with us and for writing a review. We apologize for the housekeeping issues you experienced during your stay. We have inspection procedures in place to make sure that this does not happen; therefore, we are disappointed if there were some missed steps. We have shared your comments with our housekeeping department to investigate this issue and make changes so that this does not happen again. Thank you for being our guest and we hope that you will give us a chance to redeem ourselves on a future ... read more
Dirty and uncomfortable. Frieda was nice, apologized for dirty room and bed.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Room was dirty urine stain spots on toilet seat and in front of the touleon the floor. The room smelled very bad there was one small bar of soap in the room limited towels to clean the toilet I’m sure the staff wouldn’t sleep here
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback regarding your room is shared with our housekeeping team, and we are working closely with them to reiterate the importance of the daily cleaning process to make sure such issues aren’t repeated going forward. Please consider giving us another opportunity to provide you with an improved visit. Sincerely, Hotel Management
Bugs in the rooms to keep you company pubic hair already around the toilet so you didn’t have to put any of your own
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 968 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.