This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room had an awful smell, so bad that when I left my car had an odor from my suitcase. The room didn't fee clean. Staff was friendly. Won't be staying here again.
Business response:
Darcie, thank you for being our guest. We are sorry for the cleanliness issues you had while you were here and that the smell you experienced compromised your stay. We are reviewing this with our Housekeeping team to ensure we are consistent with our service delivery. Also, we have asked them to make sure your room receives a deep clean to remove the odor. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Disappointed Our rooms were given away and not reserved as stated on my confirmation that I had printed out. After 45 minutes of discussion the front desk clerk found a room the was somewhat comparable to what I had reserved. The continental breakfast was disappointing and was not kept out the hours that are stated on the room that it is served in. I wouldn't recommend this place to anyone.
Business response:
Donna, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
OVERSOLD AND WAS REFUSED MY ROOM Then they took another reservation from Expedia, they sent me back to same hotel and was refused again and blamed expedia.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you again so that we can it make up to you. Sincerely, Hotel Management
One of the nastiest hotel I have seen In a long time didn’t think they were around no more but the hotel need to be knock down and rebuild sheet had stains in thm and u had to beg for towels
Business response:
Jay, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Not pleased with weed smell, dirt or staff Walked in to check in and first words from Porsche “you need something” no hello or anyhing. I’m a guest checking in a greeting would be nice. Room clearly had not been cleaned. Carpet was filthy , garbage under bed couch behind dresser and urine all around sides of toilet/floor. Towels looked like they were used to wash cars at the car wash. And worst of all my room reeked of marijuana because check and Chong apparently stayed on my floor. Complained to several staffers who seemed ... read more
Business response:
Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur again. Hotel Management
Tricky advertising, bad housekeeping & maintenance The hotel room advertised turned out to be a run down ADA accessible room, cramped with no carpet. They switched my room, but there was a cigarette hole in the blanket, trash on the floor, dirty walls, a beat up lampshade, stained sheets, and the door wouldn't bolt.
Business response:
Rex, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you for your feedback as this helps us to improve the experience for future guests. We hope you will visit us... read more
Dirty Room was very dirty when we checked in
Business response:
Robert, please accept my apologies for your room not being totally ready for occupancy when you checked-in. We are sure this was a result of miscommunication between our housekeeping and front office teams since a suite should not be made available until the cleaning process is complete and it has been inspected by a supervisor. Your feedback will be taken as a tool to improve our service delivery. We hope you will give us another opportunity to make this up to you on your future visit. Sincerely, General Manager
Novi Room was dirty. Wrappers on floor in corner just very dirty. Service was ok. Towels and the grab and go breakfast is bad as well.
Business response:
Robert, I sincerely apologize for the issues you encountered while here and regret the inconvenience these caused. Your feedback will be shared with our housekeeping and breakfast teams in an effort to improve our service and facilities. I hope you will return so we can make it up to you. Sincerely, General Manager
Low on amenities Poor TV. Ugly room. You get exactly what you psy for though.
Business response:
Keith, thank you for sharing your feedback. We are sorry for failing to meet all of your expectations. We appreciate your comments and have shared it with our management team in an effort to improve our future guest experiences. It was good to have you here, and we hope you will consider a return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 983 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.