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Extended Stay America - Detroit - Novi - Orchard Hill Place
- Hotels
- Novi, MI
About this business
Location details
39640 Orchard Hill Pl., Novi, MI, 48375, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didnt have ice machines, or a pool. The staff was very rude. Everything we asked was followed with a response with an attitude and It just gave us a really unpleasant experience. Great size room, but I dislike the experience with staff
Business response:
Thank you for your review. We apologize for the service issues you encountered while you were here and for not meeting some of your expectations. We have shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. Also, know every room has a full-size refrigerator which includes ice trays for our guests’ convenience and therefore, we do not have the ice machine on the property. We hope you will give us a chance to redeem ourselves the next time you are in this area. ... read more
Never again They never cleaned or gave me new towels my whole week. I pulled a bunch of someone else’s hair out of the tub drain
Business response:
Wayne, thank for reviewing your visit. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We hope you w... read more
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
We arrived at 10pm and we killed 8 stink bugs that we were crawling on both walls, ceiling and in windows. We thaught we had killed them all but 3 more showed up crawling on walls. We called down to front desk and she said she had no bug spray and said had problems with that room prior with bugs. We requested a new room at midnight. When we moved rooms no bugs. Also when we called down to get sheets for sofa bed, as there were none in room, she said we would have to come down and get them as she was the only one at desk. Ver... read more
Business response:
Gwen, you are correct to expect a comfortable, clean and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Also, your feedback will be used as a training tool to improve our service going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel room had mold in the bathroom, the drawers were dirty with hairs and dust, the closet didn't have a door just a broken curtain. The room was supposed to be two queen beds, however they were definitely smaller than queen. The security lock on the door would not engage fully. The breakfast was nothing more than prepackaged muffins. There was also a smoke alarm that went off down the hall at about 3am, due to the stove in the room having a rubber gasket that caught on fire....this then prompted the dogs across the hal... read more
Business response:
Chris, thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you encountered while you were here. We assure you that we have discussed your feedback with the appropriate departments, and we’re taking immediate actions to avoid such mistakes going forward. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management
Rude customer service Staff was not pleasant during check-in. I arrived at 1am after driving for 6+ hours. Desk staff's appearance was rather disheveled. Was told that computers were doing nightly audit and would be 10 minutes until complete. After waiting 15 minutes audit was still continuing, possibly due to the fact the printer was empty. Informed that it was still running, I asked if it was going to be another 15 minutes. The employee grabbed the computer monitor to turn around and prove that they could not do anything. ... read more
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize for our staff member being rude to you. We know our staff genuinely cares about providing an enjoyable stay for all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
HORRIBLE I HAD BUGS IN MY ROOM AND THEY DIDNT EVEN SWITCH MY ROOM. AMD DIDNT GUVE ME MY MONEY BACK. THIS WAS MY 1st AND LAST STAY HERE.
Business response:
Robbert, please accept my sincere apology for the difficulties you encountered with in room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Tv really sucked channel wouldn’t come in and when it did it wasn’t what it said it was really was a bad night the bathroom light didn’t work
Business response:
Rodrick, we are sorry for the unpleasant stay you had with us. Your feedback will be shared with the appropriate individual to improve our future guests’ experiences. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Avoid this location I've stayed with Extended Stay America locations before because my dog accompanies me at times. Friendly staff but poor poor housekeeping and groundskeeping. Trash from previous guest left in my room, dirty dishes left in hallway for several days outside a room not far from mine, trash around the parking lot of the building. I'd avoid this location.
Business response:
Stephan, thank you for reviewing our hotel. Please accept our apologies for the cleanliness issues you encountered during your stay. We assure you that we have discussed your feedback with our housekeeping team, and we’re taking immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Novi - Orchard Hill Place
How is Extended Stay America - Detroit - Novi - Orchard Hill Place rated?
Extended Stay America - Detroit - Novi - Orchard Hill Place has a 3.6 star rating with 983 reviews.
When is Extended Stay America - Detroit - Novi - Orchard Hill Place open?
Extended Stay America - Detroit - Novi - Orchard Hill Place is open now. It will close tomorrow at 12:00 a.m.