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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very new condition and professional; yet our room had no toilet paper, the stove was dirty, the bathroom counter was dirty, and the cleaning product used for housekeeping was extremely strong, smelled like chlorine.
Business response:
We are delighted that you enjoyed our accommodations and warm, welcoming staff - thank you for those compliments. We apologize for the less-than-our-usual sparkling clean room and for the toilet paper issue and we're sorry for the great inconvenience this caused you. Thank you, too, for the feedback about the cleaning products so we can always be improving what we offer.
Clean staff is wonderful would like to see the grab and go breakfast in the lobby rooms are clean and cozy
Business response:
Thank you for the great review. We are thrilled that you are having such an enjoyable stay with us. We appreciate your suggestion about a grab and go breakfast and we hope you continue to enjoy a truly wonderful stay with us.
Business response:
We love to see a wonderful rating like this! Thank you!!
Business response:
We appreciate the good rating. Thank you!
Overall it was nice and a good value The stay was good. I wasn't impressed with the clerk who checked me in with his pants below his butt. He was pleasant,but dressed inappropriately. Every one else was dressed professionally. All were very nice and helpful. Cable went out a few times in the early evening. I was warned that it happens regularly. There were only 2 luggage carts for the whole hotel.
Business response:
Thank you for this helpful feedback. It is so important to us to know how we are coming across and what is important to guests. We appreciate hearing from you and hope you had an overall pleasant stay with us.
New and clean, but some cons Pros: This hotel is relatively new and the beds and furnishings and bathroom are in great condition. My rooms have always been clean. The kitchen in the suite is very useful for longer term stays. The hotel is close to restaurants and stores (Walmart and Meijer). Seems like a nice, safe area. Cons: Bare bones amenities and service (no linen changes or housekeeping except once every 2 weeks, no coffee maker in room, no luggage rack), if you want kitchenware (pots, pans, utensils, plates, cups, et... read more
Business response:
Thank you for staying with us and for the terrific descriptions. We are so glad that you are enjoying an overall wonderful stay with us.
Great Simple Hotel at Great Price This hotel is very simple but it worked out for us. The hardwood floors and mini kitchen were great touches that other hotels didn’t offer. Great price too. Only complaint is they don’t have blackout curtains. They have thick blinds but sun came in the bottom and woke me up earlier than I wanted.
Business response:
Thank you for the terrific rating and review. We are glad to hear that you had a pleasant stay and that the accommodations met your needs for the most part. We’re sorry about the experience you had with the blinds and light streaming in and appreciate that you let us know. We apologize for the inconvenience thank you for staying with us.
only 1 year old, everything new, clean. good price and location
Business response:
Thank you for the great review of our hotel. We are delighted to hear you enjoyed your stay with us and our clean, comfortable, affordable rooms. Thank you for choosing WoodSpring Suites Detroit Rochester Hills.
We had a very nice stay...............................................
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 715 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.