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Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Okay Stay Clean but front desk service lacking. Never around. Bell cart always never to be found and likely in a guest room.
Business response:
Thank you for this feedback. We appreciate hearing that you enjoyed a super clean room and knowing that you wanted more front desk coverage and for the luggage cart to be more accessible. We are always growing and improving and we really appreciate hearing how we're coming across.
Very nice place in a great area for the price. Cleaning of rooms should be weekly and the two towel limit is strange (you have to pay for more than two) but again the value based on cost is one of the best around.
Business response:
Thank you for your thoughtful comments. We appreciate hearing what you loved and what you wished for and we will use this feedback to help us improve. We are so glad you had a wonderful stay with us.
Give me towels My only problem with Woodspring was the fact that our room got 2 towels. And, if we wanted fresh towels, we had to pay $11. We did a $5 load of laundry instead. Hotel is brand new and very clean. No frills!
Business response:
Thank you for your feedback. We are so sorry to hear about your experience with the towels. Thank you for letting us know.
Very clean. Loud ticking from the bathroom fan air flow all night. Lots of road noise.
Business response:
We are glad to know your overall stay was a good one and please accept our apologize for the disturbing noise during your stay. We appreciate hearing from you.
New hotel, clean, basic. Room was fine. No ice machine on premises, said I should go to the gas station for ice.
Business response:
We appreciate having you as our guest. We are so sorry to hear that you missed having an ice machine. For longer stay guests, we do equip each kitchen with a set of ice cube trays. As a value extended stay hotel, we do not charge our guests for amenities offered by more traditional hotels, which allows us to provide you with the best value possible. Thank you again and we would look forward to serving you on your next trip to the area.
Inexpensive, new construction need to clean more The price is great. They wait 2 weeks between cleaning. It needs to be more often.
Business response:
Thank you for your comments. We're glad you are having a wonderful stay. For more frequent housekeeping and trash removal, just stop at the Front Desk and request this amenity package. We apologize for the inconvenience this caused you and hope we can make the rest of your stay even better!
Business response:
We appreciate the great rating and we are so glad you had an enjoyable stay. Thank you!
It was a nice hotel that was close to downtown auburn hills
Business response:
Thank you for the great feedback and rating.
Room key didn’t work . Desk closed at 10 pm you had to call the lobby phone . Key would work in lobby but not on door . Made 3 trips from 3rd floor before attendant let me in and then stated I couldn’t program the door , so you have to get another room if you plan to come and go , so I left .
Business response:
We’re so sorry to hear about the key card problem you experienced during your stay. We apologize for the great inconvenience this caused.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 645 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.