This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Rochester Hills
- Hotels
- Rochester Hills, MI
About this business
Location details
3576 Market Place Circle, Rochester Hills, MI, 48309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We're so glad you had a great stay with us. Thank you for the terrific rating!
Good Overall It was pretty nice there, there is no pool so if you want to swim don't go there. All the rooms have a kitchen with a stove, microwave, and refrigerator. Hardwood floors and the bed slides from the wall when you sit against the wall on the bed.
Business response:
Thank you for the great rating and thoughtful review. We’re so glad you found the accommodations pleasing but we’re sorry you were had problems with your bed during your stay. We apologize for the inconvenience this caused and look forward to welcoming you back the next time you’re in the area.
Business response:
Thank you for the splendid rating! We're so glad you enjoyed your stay with us.
Great place Great place to stay for a reasonable price but the shower pressure is very low. And I could not get the WiFi package I want. It kept telling me that I exceeded the number of devices
Business response:
Thank you for the 4-star rating and thoughtful review. We’re so glad you found the accommodations pleasing but we’re sorry the wi-fi was not connecting like you needed it to and that you found the water pressure unsatisfying. We apologize for these inconveniences and would look forward to welcoming you back the next time you’re in the area.
Fair This hotel was very reasonably priced due to its no frills approach to hotel services. The staff was friendly. Since the facility was fairly recently constructed (Oct., 2018) it was still in pretty good condition overall. Room was clean, but perhaps more attention needed to be paid to reaching the corners of the laminate floor surfaces with dust mop. The kitchenette feature in the room was nice, especially for longer-term stay. WI-FI strength was pretty weak. While I noticed other business travelers, I got the impressi... read more
Business response:
Thank you for taking time to leave your thoughtful feedback. It sounds like our accommodations met your needs well but we have a couple of areas to improve, like more thoroughly cleaning corners and ensuring our wi-fi signal is strong and reliable. Thank you for the feedback and for choosing to stay with us. We appreciate you!
Very nice room for great price. All around great value for price
Business response:
Thank you for the review. We make an effort to provide excellent service at an affordable price to our guests and we are so glad we were able to do that for you.
Okay Stay Clean but front desk service lacking. Never around. Bell cart always never to be found and likely in a guest room.
Business response:
Thank you for this feedback. We appreciate hearing that you enjoyed a super clean room and knowing that you wanted more front desk coverage and for the luggage cart to be more accessible. We are always growing and improving and we really appreciate hearing how we're coming across.
Very nice place in a great area for the price. Cleaning of rooms should be weekly and the two towel limit is strange (you have to pay for more than two) but again the value based on cost is one of the best around.
Business response:
Thank you for your thoughtful comments. We appreciate hearing what you loved and what you wished for and we will use this feedback to help us improve. We are so glad you had a wonderful stay with us.
Nothing. The property is so so cheap. There was no even toilet paper in the bathroom.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to review our hotel.
Frequently asked questions about Extended Stay America - Detroit - Rochester Hills
How is Extended Stay America - Detroit - Rochester Hills rated?
Extended Stay America - Detroit - Rochester Hills has a 3.5 star rating with 715 reviews.
When is Extended Stay America - Detroit - Rochester Hills open?
Extended Stay America - Detroit - Rochester Hills is open now. It will close tomorrow at 12:00 a.m.