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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My mom and I came to stay at this hotel 2 nights in a row to give them a second chance ! We checked in and checked out both times. The first room we had the refrigerator looked like someone spit there dip all over it. There was toothpaste on the mirror and in the sink. An old dirty rag hanging over the shower rail and hair in the tub. The bed and room area were relatively clean. We thought maybe we booked so late it was the last room and perhaps they hurried to get it ready. We tried them again the next night because it was ... read more
Business response:
Dear Lesile, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues and lack of service you encountered during both of your stays. This is not the standard we strive for, and your feedback will be addressed with our team to ensure immediate improvements. We appreciate your understanding and the chance to serve you again. We hope to provide a much better experience on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
No services whatsoever.
Business response:
Dear Jan, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations regarding the services provided. We aim to offer a comfortable and convenient stay for all our guests, and we regret that we fell short during your visit. Please know that we are addressing your concerns to improve our service. We hope you’ll give us another opportunity to provide you with a better experience. We look forward to welcoming you back.Sincerely,Hotel Management
Property so bad we cancelled
Business response:
Dear Renee, Thank you for your feedback. We’re sorry to hear that you felt the property did not meet your expectations. We strive to provide a high standard of service and comfort, and it’s disappointing that we fell short in your case. We would appreciate more details to better understand the issues and make necessary improvements. We hope to have the opportunity to serve you better in the future. We hope to welcome you back.Sincerely,Hotel Management
If you’re hoping for a restful night, this is not the place. The hotel beds are incredibly uncomfortable, with springs digging into your back. The bathrooms were filthy – the toilet was dirty, the seat stained, the towel rod broken, and the tub covered in brown stains. Even the towels were stained, which was quite unpleasant. The hallways are dimly lit and reek of stale cigarette smoke. The rooms desperately need a fresh coat of paint, and the curtains smell of old cigarettes and mildew. When the AC was on, it only amplified... read more
Business response:
Dear Patricia, Thank you for your feedback. We sincerely apologize for the discomfort and cleanliness issues you encountered during your stay. Your concerns regarding the room condition and breakfast options have been shared with our team, and we are actively working on improvements. We're glad to hear our front desk staff provided a positive experience, and we will strive to ensure the rest of your stay is equally pleasant next time. We appreciate your input and look forward to welcoming you back for a better experience.Sin... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.