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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ms Connie was GREAT! So nice and considerate. Downside was the pungent smell of marijuana in the lobby. Not so fun for my kid to walk through. There was also no breakfast or coffee provided.
Business response:
Dear Guest, Thank you for sharing your experience! We are delighted to hear that Ms. Connie made a positive impact on your stay. We sincerely apologize for not meeting your expectations with our complimentary grab-and-go breakfast, and we appreciate your feedback as we work to improve this offering. Additionally, maintaining a clean and fresh environment is a priority, and we regret the inconvenience caused by the odor. We truly value your feedback and hope to welcome you back soon at Extended Stay America for an even better... read more
Horrible rooms wasn’t cleaning
Business response:
Dear Darnell,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay. Cleanliness is a top priority, and we are sorry that we fell short in this area. Please know we are addressing this matter with our team to ensure such issues are promptly resolved. We hope you’ll consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Nasty as hell Hotel room conditions was very nasty. The counters were nasty. The toilet was to clean out. The bathtub was nasty. The floor was sticky and hadn’t been mopped. The beds were nasty. The sheets were nasty. There was hair all over the beds. Bedside tables were very nasty and you could tell that they have poor management and need to get all their housekeepers and make sure that they are actually cleaning the room thoroughly. That is very unsanitary. I was very disappointed. I had my two kids with me my sister, whic... read more
Business response:
Dear Lakisha, We sincerely apologize for the disappointing experience you had during your stay. Your concerns regarding cleanliness and the condition of the room are unacceptable, and we completely understand your frustration. Please know that this is not the standard of service we aim to provide, and we will address these issues with our housekeeping team immediately. We also acknowledge the discomfort caused by the bedding and mattresses, and we are reviewing the condition of all our rooms to make necessary improvements. Y... read more
it stated on the website and there was not breakfast. please update your information. and when asked the front desk she was rude in telling about it
Business response:
Dear Emi, Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay regarding the breakfast and our staff. We very much appreciate you bringing this to our attention, and we will address this appropriately. Your comments are invaluable to us as we continuously strive to improve.We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you!Sincerely,Hotel Management
It was ok just a little ghetto
Business response:
Dear Ieshia, Thank you for sharing your feedback. We are glad to hear that your stay was satisfactory overall. At Extended Stay America, we are continuously working to enhance our guest experience and maintain a comfortable environment for all. We hope to welcome you back soon for an even better visit!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.