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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
dirty and outdated The bedding,carpet and walls were dirty. Room was outdated. Never stay here
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your room had cleanliness issues. In response to your feedback, I will work with our housekeeping staff to make sure that our rooms are cleaned properly. I am also pleased to let you know that our hotel is scheduled to have complete renovations in 2016. Again, I apologize that our remodeled rooms were not available at your arrival. Thank you very much for providing us with your feedback. We would love to have another ... read more
My Experience I arrived in the evening and there was only one employee working so she was answering phones while she waited on the customers in the lobby. There were people hanging out in the lobby area and they were loud. The hotel smelled old, not fresh. Also, on my floor, there was wet paint so that smell was dominate and strong. My room was nice and clean. I liked the set up. My towels and face clothes were dirty and felt like they had been sprayed with starch. I had to go to the desk to get more towels. It was quiet on ... read more
Business response:
I appreciate you bringing your experience to our attention. Your comments in regards to the room being nice and clean are much appreciated; yet, I was disheartened to read that you were not provided with customer service that meets our companyâs high standards. I apologize that our hotel appeared dated. In response to your feedback, I am pleased to let you know that we are due for some major renovations in the upcoming year. To prevent the service issues you mentioned from happening again, I will discuss proper guest servi... read more
Overall Poor Extended Stay Had to ask several times to get assistance from front desk. Always was waiting at front desk for help,they seemed very disorganized and lazy and unwilling to help.
There were dirty dishes outside my room for the whole time I was there and never had maid service.
DIVE! The room smelled horrible. The door would not lock, you could open it without a key. I did not feel safe at all. The deadbolt would not even fit in to secure the room. The noise in the hallways went on until 330 in the morning, it sounded like people were carrying on outside our room but they were down the hall. Needless to stay we did not stay out our reservation we left. Worst experience, I would never recommend this place to anyone!!
How about a non-smoking hotel? Room was smoky. 30 degrees outside and the window is cracked with a little pile of ashes in the window sill. Shampoo bottle was half-empty. No cups what-so-ever in the room, not even a plastic one. Was very disappointed.
Halloween concert trip Most of the staff was good. Simple things are not available like main floor baths or ice machines. Place isrun down bath has stains on counter laminate peeling on counters. Even the bedding had stains.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear about the housekeeping issues during your stay. Your comments were reviewed by the staff, and my housekeeping team will be deep cleaning our rooms and inspecting them for stains and maintenance issues to ensure that your experience is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Dirty, Smelly Room! Due to our plane being late coming in we checked into the hotel around 1:30 am. The lobby was dirty and the person working took approximately 15 minutes to come check us in. She was pulling bed linen out of the clothes dryer without folding: I mentioned this because the bed linen on the bed were wrinkled beyond description. When we got to our room the first thing hit us was the smell. The kitchen area was dirty/nasty. Our family had transported us to the hotel and left so we didn't have transportation to ... read more
Business response:
Gayle - Thank you for taking the time to write a review of your stay. The situation you described regarding the cleanliness of your room is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, our housekeeping staff is being retrained on our cleaning and odor control procedures. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.