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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Linen Policy Customer has to bring dirty linen to the front desk in order to get clean linen.. Maid service only on specified days so rooms are not cleaned on a daily basis. Rooms musty smell Front entrance way smell of smoke,dirty ashtray's,butts all over,trash over flow. Overall a not too clean facility.
The room smelled like a wet dog . Very noisy and was not clean.
Business response:
Thank you for taking the time to write a review of our hotel. I am sorry to hear that you encountered issues with odor and noise during your visit with us. Thank you for bringing this to our attention. I will be working with our staff to ensure these issues are not repeated. We hope to have the opportunity to provide you with a better stay in the future.
can't believe there was not a coffee pot or hair dryr
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear that you were not informed of our dishware policy upon your arrival. We no longer keep dishes in guest rooms in order to ensure proper cleanliness as well as allowing our guests to customize their kitchens. These items, and hair dryers, are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities. Thank you very much for providing us with your feedback. It would be our plea... read more
Great customer service but hotel needs rennovation Our first room smelled so strongly of smoke I had trouble breathing. The ceiling was yellow from old smoke even though the hotel has been smoke free for five years. Nicole at the desk was great and changed our room immediately to one that has been painted since becoming smoke free. Nicole has fabulous customer service skills and made our stay.
Business response:
Thank you for your recent review of your stay. First off, I would like to thank you again regarding your kind comments about Nicole. I will make sure to let her know that her great customer service did not go unnoticed. At the same time, I would like to apologize about your first impression with our hotel. The good news is that we are indeed scheduled for a complete renovation next year. All our rooms will be much better then. As such, I do invite you for a return visit. Thank you again for your feedback. We hope that you wi... read more
A Smelley Stay I booked 3 rooms while visiting for a family reunion. Two of the rooms that I and my sister stayed in smelled very bad. There were cob webs all over the room in every corner. The dust on the lamps was a half inch thick, and the carpet had stains. The bed was comfortable but the room was very outdated. The staff was friendly but bi the morning I went to get coffee and they had taken it away at 9:45! I would not recommend this hotel to anyone
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will work closely with our housekeeping staff to make sure that all rooms are cleaned to our company’s high standards. Additionally, I will be making sure our breakfast is fully stocked and that we are clearly communicating our breakfast hours during check-in. Thank you very much for providing us with your feedback. It would be our pleasure to have yo... read more
Poor
We stayed at this property 5 years ago and it was good, but now it looks like it needs some serious TLC
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your recent stay with us did not meet your expectations. In response to your feedback, I am pleased to let you know our hotel is schedule for an upcoming renovation. The staff and I appreciate your comments, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
front desk service terrible No service at front desk.actually have to yell for someone.smoking in rooms should be no smoking.Only reason i stay here is for the full kitchen.microtel next
Business response:
I appreciate you bringing your experience to our attention. The situation you described regarding the front desk service is truly regrettable. We are very sorry for your experience. In response to your feedback, I will be coaching our staff to make sure we are responding to guest needs in a timely manner. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
My stay The lobby was fresh and clean, however when I got to the floor I was staying on, you could immediately smell cigarette smoke (this is a non-smoking hotel). When I got to my hotel room, there was a puddle of water on the floor near the refrigerator (this was the source of the leak). The bed had old pillow cases on the pillows, you could see the hair and dirt on them, when I took the pillow cases off, the pillows had numerous yellow stains all over them. The room smelled of cigarette smoke, especially in the restroom w... read more
Business response:
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the cleanliness of the room as well as our inability to uphold our non-smoking policy. In response to your feedback, I will discuss and work more closely with our housekeeping staff to make sure that our rooms are cleaned properly. Per our non-smoking policy, we do charge our guests a cleaning fee and most often this action is taken at check-out room inspections. Going forward, we will monitor our guests more closely duri... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.