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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It sort of had a kitchen but no oven? People let their kids scream out in the hallway until 1am, the toilet ran all night and the room was way cleaner than all the common areas. It was conveniently located which is all I could recommend for it.
Hotel room smelled like cigarette smoke Hotel room smelled like cigarette smoke so much that it became to much. I booked a non-smoking room and was so disappointed at the smell. Would not stay here again.
Just an average hotel Room was ok, but very small. Our bathroom sink was backed up and had dingy water in it. Gross! I called the front desk and the lady said "well I'm not sure what can be done about it?" She said there was no handyman or plumber on site. This was on a Saturday at 3pm. I would not recommend this hotel unless you just need somewhere to lay your head down for a few hours. Their so-called "breakfast" was a joke; just some coffee, oatmeal packets, and granola bars. In my opinion; why bother???
Noisy at night Other guests got up at 5 am and played music, staff didn't get them to stop. Now they have lost a customer forever.
Dissapointment ac did not work inattentive staff disappointing breakfast, coffee & granola bars????
one night visit There were noticeable problems. Counter in the room had a big quarter - sized chip out of it. The room needed to be painted. Things were old and worn. I could have overlooked all of this but the fact that the room wasn't very clean, It made me uncomfortable. The furnishings were older and nothing seemed to be kept up. Even the elevator sounded like it was dying and had a light cover missing. The management doesn't seem to care about details. Breakfast was very very limited in selection. Very disappointing.
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are truly regrettable. We are very sorry for your experience. To prevent this from happening again, we will make sure we are implementing deep cleaning and preventative maintenance procedures. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
very dissapointed in our stay worst experience ever. Booked the room after going too a Halloween party so my husband and I didn't have to drive . Called uber to drop us off at the hotel after we had made the reservation earlier that day on hotels.com cause we have a few cocktails at the party. when we arrived at 3:30 am the front desk clerk told us they were sold out since the afternoon and didn't have any reservation for us. She told us to call hotels.com and get a refund for our money cause she didn't have anything availab... read more
Business response:
Thank you for taking the time to write a review of your stay. I am sorry regarding your overall experience staying with us, especially during your check-in. In response to your feedback, I am reviewing our check-in process with our staff, especially with our night staff to make sure your situation does not happen again. Thank you very much for providing us with your comments. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
BEWARE!!!! I will never stay at this chain of hotels again! Left items in my room and housekeeping never turned them in!! Have called and still waiting for a reponse from management!!! Theives work for this hotel....BEWARE!!!!
Business response:
Thank you for your recent review of your stay. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will retrain our housekeeping staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.