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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pack your Patience Terrible!! The floors were dirty and beds hadn't been cleaned. We switched rooms and had the same problem!! UNCLEAN BEDS AND PILLOWS!! We were promised to be reimbursed or given a free night. With no real response.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will be addressing these issues with our housekeeping supervisor as well as our entire cleaning staff. As this review is anonymous, please contact our General Manager if you would like to further discuss your charges. Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future.... read more
Bad property Was bitten by bedbugs several times. The doors never worked for room and backdoor. Always out of coffee, lids. The problem is the Property out Front and back need cleaning, garbage, entrance cobb webbs everywhere.
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about the cleanliness issues you experienced at our property. Our housekeeping supervisor has been made aware of your concerns, and we will certainly be addressing this with our entire cleaning staff. Additionally, we would like you to know that we follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you ... read more
Business response:
Jason, we are extremely sorry for not living up to our typical standards. It’s always our attempt to provide a pleasant stay for every guest, but we sincerely apologize we fell short while you were here. We hope to have one more chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Hotel nightmare. This was the worst place I have ever stayed in my life. There was people on the walk way to the hotel past out from drugs. The hotel smells like pot smoke. You try and say something they laugh at you. The workers are rude and unprofessional. The people who work there treat it like there own personal hang out for there friends. I never felt safe there and could not sleep. The room was dirty and smelled like smoke and hot garbage. I wanted to leave but every place was sold out in that area that looks decent. T... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Please accept my apology for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Business response:
Melvin, thank you for choosing our hotel. We appreciate your feedback and are sorry your stay was unpleasant. We value your patronage and hope you will stay with us again so we can have an opportunity to provide you with a better experience. Sincerely, General Manager
Gross Left early couldn't even stay the night.
Business response:
Sheila, thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations while you were here. I am working with my housekeeping department to make sure all procedures are being followed so this does not happen again. We sincerely hope you give us another chance the next time your travels bring you back this way. Sincerely, General Manager
Check out is at 11,and the cleaning crew started knocking on doors at a quarter after 10. Not cool
Business response:
Erica, thank you for being our guest. We are sorry for the inconvenience you experienced while staying with us. We truly apologize for the issue you described. Your feedback has been shared with our housekeeping team in order to prevent such mistakes in future. We hope you will give us another chance when you return to the area. Sincerely, General Manager
My first room had bed bugs in it it's was not happy at all getting eat up from bugs bad for business
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.