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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel but I had a dirty face towel why would they even fold that towel up and put it in a room for someone to use. It was hair in the refrigerator the tub I can tell wasn’t cleaned it was hair still in it like pubic hairs. I always wash the tub out anyway at hotels for this reason. And I also called front desk and asked for kitchen items she said give her 30 min and she never came up I had to go get the items a hour and half later. Then when I got to the desk I stood at the desk for a good 5 min before she acknowledged ... read more
Business response:
Erika, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Beds were uncomfortable. Room was dirty. Service took a long time.
Business response:
We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Nasty
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Bare bones. Very inadequate staffing of front desk, moved twice due to cigarette stench in rooms, inferior/cheap TV, no cable guide, minimal morning breakfast snack, etc.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Poor- very bad impression Very unprofessional, disrespectful staff. Upon check in, Michele, was verbally condescending, belittling and abusive. The first room was not even finished by housekeeping and the front desk staff's conduct very dismissive and couldn't care less. Overheard housekeeping commenting "who cares." Second room, windows wide open and air-conditioning running. Ridiculous. Hair on towels and sticky tables and floors. Disgusting. Wifi was inadequate and slow. Only positive is that it was relatively quite and a... read more
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that your room was not ready on arrival and that our associates were rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. Thanks again, we hope to host you back soon so that we can make it up to you. Sincerely, Ho... read more
Staff was helpful and nice, however, the rooms we were in smelled like smoke. The first room smelled like weed when we walked in and as we went to ask for a room change, the front desk said “let me guess, your room smelled like smoke” all I did was nod and they apologized and switched me room. The next room smelled like cigarette smoke and it was just a terrible environment to sleep in, but the staff was as helpful as possible
Business response:
hank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Never again There were no extra towels or blankets, when checking in th employee helping me was lending on the counter and had a head scarf on. Very unprofessional and the staff came across as lazy. Day of check out, house keeping bumbars into my room at 10:20am , without knocking just enters. I has left but my kids when there, no reason or explanation to why she entered my room when I called the front desk.
Business response:
Kim, thank you for your candid feedback. We want to apologize for failing to provide the level of service you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
No, just no This hotel was trashed, not very well taken care of.
Business response:
Thank you for taking the time to give us your feedback on your stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. Your comment has been shared with the respective teams in an effort to improve our service and facilities. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Worst hotel I’ve been too this year The hotel was ok it didn’t have any dishes in the rooms the people next door to us was loud at 3am smoking weed had music playing loud and I had to call the front desk three times for something to be done it was very disappointing
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.