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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Free parking. Room was filthy, police were there when we arrived. Carpet had big pink wet stains, light fixtures did not work, no electrical outlets by the bed. Breakfast was terrible.
Business response:
Thank you for posting a review of your visit. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered is not acceptable. Please be assured that we have discussed your feedback with the appropriate departments, and we're working with them to make sure future guests do not encounter the same problem. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Room was not clean microwave was horrible!! I will never stay at another Extended Stay
The room wasn’t cleaned well.. had a problem with the hot water
Business response:
Kevin, thank you for leaving a review. We are sorry for the difficulties you experienced in your room and regret the inconvenience it caused. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Sad Shame The staff was rude and not willing to help with cooking items i stayed 2 days my room wasn't clean and the place smelled really bad......i was wondering if it was a shelter or not it was a mess and i would not stay at any other hotels with this name affiliation.
Business response:
Erika, thank you for the specific feedback about your stay. We apologize for the service and cleanliness issues you encountered during your visit. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope to have another chance to provide you with the hospitality that you should have experienced during this visit. Sincerely, Hotel Management
Horrible experience .. carpet was no nasty , food mashed into carpet and hot sauce stains . My room was switch to the 2nd to 3rd floor where I was told that a different person cleans the room on each floor and the carpet was also disgusting on the 3rd floor and it smelled like urine . Dogs were barking all night and when I called to report it , because I couldn't identify the room it was coming from , she wasn't able to assist me with my complain .
Business response:
Breonna, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. Please be assured that We have shared your feedback with the concerned teams, and we will be more diligent with our efforts going forward. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and fix the problem or move you to another room. We hope you will give us a chance to redeem ourselves the next time you are in this area. ... read more
The towels in the bathroom were very dingy. The chairs in the room had nasty brown stains
Business response:
Thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered in your room. We have discussed your concerns with our housekeeping team, and we’re working on our protocols to ensure that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Rude and Crawling with Bugs!! Upon arrival the clerk was rude and nasty, not to mention lazy! I get to the room and someone's old rotten food is in the fridge, bugs crawling on the stove and in the bathroom, some even dead against the mirror!!! Yuck! I immediately returned to the front desk returned the key and informed them of these things. They just asked if I was still going to check in? Of course NOT! No apologies, no offer of another room nothing. But she did end up volunteering that they "may have a problem with ants, ... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience regarding the cleanliness of your room. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you... read more
Tacky tacky tacky It is a good location and a Famous Daves BBQ restaurant next door is very good. BUT the hotel was dirty and they had the nerve to have you sign a statement saying you wouldn't smoke in the room. I had two rooms located next to each other on the 3rd floor. One smelled like someone smoked in it and the other smelled clean. Oh and the hallway smelled like dill pickle juice (very strange). The night stand closest to the window was caked in dust and you could see where the maid made a sweep on the bottom shelf n... read more
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.