This profile has been claimed by the business owner or representative.
Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Dawn, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The approach of the clerk was unprofessional. Usually I reserved a non smoking room. It seemed by mistake the night of the reservation in the dark I clicked on a smoking room. When I got there I asked for a change, she said $25 for the change even I explained that to her.
Business response:
Thank you for sharing your review online. We sincerely apologize for the poor service you received from our associates at the time of check-in. Your feedback for the service issue is shared with the front office team to be diligent going ahead. Please give us another opportunity to provide you with a better stay. Sincerely, Hotel Management
Hotel needs a lot of upgrades. the lobby smelled like wet rugs.
Business response:
Mary, thank you for your review. We apologize for not meeting all your expectation and for the odor you experienced while you were here. Please be assured that we ill share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We're also working with our housekeeping team in order to remove the smell from our property. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Ziyun, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I booked a specific type of room and drove all the way from Brooklyn, New York to be told the specific room i wanted was overbooked and sold out. I left and went to a different hotel and paid double. Horrible service.
Business response:
Please accept our sincere apologies for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what might have happened on the day of your arrival. Please give us another opportunity as we would love to make it up to you and provide you with an enjoyable stay. Sincerely, Hotel Management
The room was not the cleanest. There was rust on the kitchen counter, refrigerator was sticky, etc. The staff was not the friendliest either. With check-in and check-out, no one was available so we stood there waiting for a few minutes before anyone came to assist at the front desk. Won’t be staying here again.
Business response:
We sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.