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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place is in great need of updating. There was rarely staff at the front desk to assist if and when needed. The pillows are VERY thin even if you use the 3 you’re provided so we had to go purchase our own. There’s no ice machine and other normal amenities other places have. We will be staying at one of the hotels next door when we go back to this area next year
Business response:
Dear Kelly, We appreciate your feedback and apologize for any inconvenience during your stay. We regret if our front desk availability and amenities fell short of expectations. Your comments on the need for updates, thin pillows, and the absence of certain amenities are duly noted. We continuously strive to enhance our offerings and will consider your input for future improvements. Should your travels bring you back, we hope you give us another opportunity to provide a more positive experience. Thank you for bringing these c... read more
Don't do it I'll put it this way: there are permanent residents here and roaches on the floor. Do not stay here.
Business response:
Dear Michael, We sincerely apologize for any disruptions during your recent visit, as we understand the cleanliness expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. Our front desk can improve your time with us. Please return and allow us to ... read more
Spoiled food and sit
Business response:
Dear Janet, We appreciate your feedback and apologize for any inconvenience you experienced. Our team values guest insights, and we are actively addressing any concerns to enhance the overall experience. If you have additional details to share or require further assistance, please feel free to contact us directly. We hope to welcome you back for an improved and more satisfactory stay in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
There was no hot water in the shower/tub. Had to dry clean at the basin sink
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Check-in was seamless, no complaints. Hotel was old, dated and shabby. The telephone in our room wasn't working. The hot water for the shower took a long time to get hot. There was a kitchenette, but if you wanted supplies for it, you had to request it. Walls are thin, so you can hear neighbors. The whole floor that we were on smelled like weed even though we were on a non smoking floor. Breakfast was bare minimum and while we were there, a homeless person walked in off the street and helped themselves. I was disappointed wi... read more
Business response:
Dear Pauline, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
No appreciation for customers- go elsewhere The room stunk like urine. I complained and tried to get the room changed but it was sold out for the night. The guy at the front tried his best to spray an industrial cleaner but the stink came right back after about 24 hours. This is even AFTER i scrubbed the kitchen floor with a floor cleaner he provided me. Unfortunately my business here got extended and I had to extend my stay by one more night. THEN to make my day even worst, my poor wife locked herself out of the room while ... read more
Business response:
Dear Christina, Thank you for your recent stay at our hotel. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the necessary action as we are committed to providing every guest with a beautiful experience. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sinc... read more
Nothing! So dirty, rude staff, i cleaned my room before i used itand brought my own bedding. Staff is so rude and nasty. Always blocking the halls and refuse to move so you can get to your room! Ihave pics! Never again!
Business response:
Dear Sonja, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our sincerest apologies for our hotel not meeting your expectations, especially the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and ... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,341 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.