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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathtub old
Business response:
Dear Pedro, Thank you for your feedback. We are glad you chose to stay with us at Extended Stay America. We appreciate your comments about the bathtub and will review them with our team for potential improvements. We hope you had a pleasant stay overall and look forward to welcoming you back for an even better experience.Sincerely,Hotel Management
THE PEOPLE WHO WORK THERE WAS VERY RUDE. THE ROOM THEY GAVE US WAS VERY DIRTY, SMELLS TERRIBLE AND HAD THE TUB FAUCET BROKE, IT WAS A POOL IN THE ROOM. THE SECOND ROOM WAS ALSO TERRIBLE DIRTY AND UNSAFE. IT WAS MY FIRTS AND LAST TIME IN THAT HOTEL.
Business response:
Dear Graciela, Thank you for your candid feedback about your recent stay with us. We are disappointed to hear about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you consider this an isolated incident and return for another stay to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management
Alfombras de habitación mugrosas, pasillos mugrosos, ascensor sucio, mucho ruido de otras habitaciones tarde de la noche, dice que incluye desayuno y solo ponen café, té, muffin, y barritas, espero no tener que quedarme otra vez
Business response:
Dear WILLY, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Carpets are dirty, the bed had a nasty odor like the cover sheet. They didn’t clean my room, I stayed there for 2 nights so they didn’t do my room.
Business response:
Dear Omar,Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.