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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dog poop everywhere. Booked a two bed, was given only one bed.
Business response:
Thank you for sharing the specifics of your stay with us. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I had a confirmed reservation for this hotel. But I was turned away because they were overbooked. I waited on the phone for over an hour to get Expedia to relocate me. I had to take an additional Uber at my own expense to get to that hotel.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
There was nothing unique about the property.
Business response:
Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay enjoyable. We apologies for not meeting your expectations. We hope you will consider giving us another chance to host you again. Sincerely, Hotel Management
Very unhappy… Never again! They were having problems with their computers at check-in. There is trash everywhere here and they’re in the parking lot and the trash bins were overfilling in every area of the hotel. They need to hire a maintenance man. We ordered a two bedroom and a check in the lady gave us a one bed.Was told to come back in the morning to get a two bed. And had to wait till 5 PM to get that. Very unhappy with extended stay. They Never even asked to see how they can make it right. Never again!
Business response:
Danny, thank you for taking the time to share your feedback. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I'm usually one to not complain about places, but this one was by far the most disappointing. The beds looked like someone had layed on them already and the sheets were all moved around. The bathroom was dirty and had lots of hair all over the tub. The water kept running because it wouldn't shut properly. You could hear everything from both rooms next to us and there was so much trash all over the floors outside, pretty much all around the hotel. Pretty much this room was very dirty.
Business response:
Thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Worst experience This is the worst experience I’ve ever had. Not only didn’t my key work, but after going back to get another key, as soon as I open the door. I was upset and angry at what I saw, the room hadn’t been cleaned, bed was undone, tv was on, it smelled like cigarettes and the smoke detector was on the counter with the batteries off. The bathroom looked like someone had just taken a shower, and there was urine all over the toilet seat. When I went to let the girl at the lobby know, she was surprised it wasn’t clean... read more
Business response:
"Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
There was trash everywhere, on the stairs, in the elevator, on the sidewalks. The room (213) and especially the bathroom were in poor and dirty condition.
Business response:
It was disheartening to read about your stay. We apologize for the cleanliness issues that led to a disappointing stay. We take comments like yours seriously and assure you to discuss them with our housekeeping team. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.