This profile has been claimed by the business owner or representative.
Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They didn't honor my reservation So I didn't stay there They said they give priority to walk ins
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
I had booked this room 2 WEEKS ago and when I arrived to check in, I was told they were completely booked. I didn’t receive any sort of notice of this and the receptionist didn’t seem to care that we had no where to stay and this was in the middle of the night. The receptionist just handed me a phone number she wrote down and told me to call it for my refund and there nothing she could do for us. Never booking through ANY third party again. Thanks for nothing Expedia.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you again for being our guest, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
The whole facility was filthy. From the parking lot to the hallways and the rooms. Broken glass and debris in the parking lot. Beer bottles and cigarette butts in the hallways. My room had literally hair balls on the floor and the bathroom was horrible. I don’t think they’ve ever mopped the floors. I had Q-tips behind the toilet and in the shower drain. Pay extra and stay somewhere else.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the cleanliness issues you encountered here. We will share your comments with our housekeeping associates to take corrective measures. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
When i arrived, they said they were booked. I said i had a reservation and they didnt care.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The room was not cleaned, sheets were dirty and stained, asked for fresh sheets and they gave them to me to put on myself
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the cleanliness issue in your suite. We will discuss your comments with our housekeeping team to deliver well-appointed accommodations. We and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
No clean rooms even after reservations were made Bad. Made reservations only for them to tell me upon arrival that my room wasn’t available because the rooms were dirty. The housekeepers couldn’t get to them so they gave my room to someone else. No courtesy call or anything.
Business response:
Thank you for sharing your concerns with us. We are truly sorry for being unable to accommodate you this time. We apologize for the inconvenience caused by not informing you prior to your arrival. We hope you will allow us to host you in the future. Sincerely, Hotel Management
Don’t expect courtesy whatsoever In a nutshell I didn’t even get to stay in this hotel, I drove from California to El Paso. I was on my way to drop off my grandson’s car at his military base, unfortunately by the time I arrive at this place I was told the housekeepers didn’t show up to work and that my room was unavailable along With others that were turned away because the rooms were “dirty”. I tried to speak to a manager , but the receptionist declined that , and I asked her who was in charge she mentioned her supervisor w... read more
Business response:
Juan, thank you for your detailed feedback about your experience. It was disheartening to know that we were unable to accommodate you as our accommodations were left unprepared. We sincerely apologize for being unable to host you this time and for the inconvenience caused. We also regret our associates were unable to assist you to your satisfaction with regard to this problem. We once again extend our apologies and hope you will allow us to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.