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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and air conditioning doesn’t work. There was cigarette burns in the bedding and on the floors
Business response:
Keith, thank you for sharing your review. Please accept our apologies for the concern you had with the temperature control system and for the cleanliness issues you encountered in your suite. We truly regret the inconvenience it has caused, and we have immediately informed our housekeeping and maintenance teams to ensure corrective measures are taken. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Dog House! The room smelled like dogs the drapery was severely stained and the floor was stained and sticky the ceiling in the bathroom was stained with water spots and a little mold the outside of the refrigerator was disgusting and I’m not sure if the stove was in repair or working but it definitely looked like a fire hazard my daughter and I was so so disappointed if we had not checked in late I would’ve rather have slept in my car or try to drive around for another hotel I am very disappointed in this establishment
Business response:
Cynthia, thank you for choosing to stay at our hotel, and we hope you will accept our apologies for not meeting your expectations. We make every effort to provide clean, comfortable accommodations and excellent service, so we regret any issues you experienced. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope you will consider giving us another chance to provide you with the stay you should always expect from us. Sincerely, Hotel Management
I could not check in when I got to the hotel at 12:57am. I was told there was a “night audit” and had to wait in my car or lobby for 30 minutes.
Business response:
Brenda, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Horrible stay The night employee with pink or red hair was horrible. I advised her I had no workin heater and my room had a smell even though I did clean it up and waited for maintenance as she advised she put in an order. Waited all night to be told by the morning employee that their wouldn’t be a maintenance man until Tuesday. My allergies were going crazy I’m 61/2 months pregnant and was completely unsatisfied. I loved the morning attendant she was very helpful at check out time and apologized for the service and wished m... read more
Business response:
Renate, thank you for your candid evaluation. We are sorry for the inconvenience you experienced and for the behavior of our staff. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize that this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We appreciate your positive feedback and hope to have the chance to welcome you back to redeem ourselves. We hope you will reconsider a future stay as we would welc... read more
Bad Horrible slow staff and no service
Business response:
Eric, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our staff, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
First room I went in sink had some sort of trash on it moved to another room heater did not work and refrigerator did not work
Business response:
Gloria, thank you for the feedback. We apologize for the housekeeping and maintenance issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
It smelled of animal hair and feces. The room was filthy with their being huge stains on the fridge doors and grime on the stove and floors. I didn’t end up staying, I left.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Their appliances are old, our room is dirty. the trash from previous customers are still there. the trashcans plastic bags are not change. Staffs are nice tho. they only have cupcake, oats and protein bars for breakfast
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.