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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Got to hotel 220 waiting at front desk for 15 mins before some came out to help also room smelled like watered rugs windows opened on the 3rd floor no screens also breakfast was trash wouldn’t stay there again
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
One of the worst management ever. I booked my stay via expedia well in advance. I got 2 confirmation emails. Went to check in at 8pm with a toddler with me and wife. They told me the hotel was over sold and my reservation was not confirmed by them. They blamed it on expedia. In reality they gave my room to someone at mostly higher rate who checked in earlier. I have to look for a new place at 9pm with a kid in a city I don't know. Sadly every one was booked to accomodate us. If I was alone then it was a different thing but w... read more
Business response:
Krunal, thank you for taking the time to share your comments. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We certainly understand your frustration and will review this appropriately to see what went wrong. We appreciate your patience and hope you and your family will allow us to make it up to you in a future stay. We are positive you will leave with a more favorable impression Sincerely, Hotel Management
I will never stay here again. I purposely asked for a non smoke room due to family being around. The entire floor smelled like smoke. My room wasn’t clean, hair from other people left in the bathroom. My bed sheets had cigarette burns throughout. Had to swap out my own towels & linen. I could go on, book at your own risk……
Business response:
Derieo, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the concerns with your room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Not staying there again No phone, no extra blanket, outside noises, breakfast was minimal (oatmeal and granola bars. Counter persons were very kind and did all they could.
Business response:
Steve, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
The worst The first room I was assigned to smelled like smoke. I went back to the front desk and was assigned another room. That room was horrible. The bed linen had spots on it. The bathroom was dirty. The counter tops had dead bugs on it. I ended up leaving that night and not returning.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Do better. I've tried to give this place a chance....but the last 2 times I've stayed....the bathroom in the room has not been satisfactory. The bathroom had hair in the shower.....not my hair....long hair. There was a cracked light switch, as well. It's like they dont really care about the aesthetics of the hotel.
Business response:
Keisha, we appreciate you choosing us again and providing your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our valuable guests to have when they select our hotel, so we sincerely apologize for letting you down with the bathroom issue. We are working with our housekeeping and maintenance teams to make sure we exceed our guest expectations. We truly value your loyalty and request you to allow us to provide you with the hospitality we desire for all of our guests Sin... read more
The area around the hotel is sketchy and their breakfast was a cart with dehydrated oatmeal. Absolute overpriced garbage.
Business response:
Donald, we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
No bathtub plug or shower curtain so couldn't bath. No wash cloth or hand towel. Bed was sofa mattress. Pillows lumpy. Only two squares of soap. No bedspreads and blankets didn't even match. Horrible room.
Business response:
Pam, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
nothing
Business response:
Bryson, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.