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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somewhere else!! Terrible experience to say the least. Full of smokers, marijuana smoke and dogs. Never had such a terrible experience. Why would I walk into a place where smokers filled the lobby full of smoke while checking in. Really!! Beware and just find another place that’s clean.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Terrible. Hotel full of smokers and dogs. Absolutely the worst place I’ve been in. We walked out after seeing the room
Business response:
Thoms, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to o... read more
Not rscommsnded Reserved a queen, got two doubles. Not happy. Also room smells acrid like bleach
Business response:
Thank you for your candid feedback. We apologize for the housekeeping issues that you encountered. We have processes in place to make sure that every room is exceptionally clean. We are working with our team to make sure we correct our shortcomings. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Specified for a non smoking room . Ended up getting a smoking room on the 3rd floor all the way at the end of the hall. The rooms heater battiers were out, therefore the room was cold and smelled like smoke.
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and for the oversight with regard to HVAC unit. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We sincerely apologize for not living up to your expectations. We were disheartened to see the rating. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing good facilities and service. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
There was no room available for me. There was no room available for me. So I spent the next hour trying to find somewhere to stay in the local area
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Horrible experience We checked in and left immediately due to a lot of people hanging outside of the hotel and didn’t feel safe staying at this location. We weren’t refunded for the stay as we never went to the room because we didn’t feel safe leaving our car in the parking lot as well as the number of suspicious looking people hanging out and smoking at the entrance. Would not go back to this location. Also the sign at checking stating information is given to local law enforcement was enough to know that this is a location ... read more
Business response:
Thank you for your review of our hotel. We work hard to make our guests feel comfortable and at home, so we were disappointed to read about your experience. We take security very seriously at our hotel, and we're sorry you had to leave with such a feeling. Your comments will be investigated and we hope that you will give us another chance to make it up to you. Sincerely, Hotel Management
Smelled of cigarette smoke. Linens substandard. No check in parking. Smelled terrible of cigarette smoke. Had to leave window open due to smell. Hole in window screen. Linens and bedding need to be upgraded, very thin and overused. Bath fan very loud. TV screen was not a full viewing screen. Most channels were only a thin partial screen. Just felt crummy. No comparison to Courtyard Marriott where we usually stay but they were full.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Terrible Noisy place and drugging members outside ! Felt very unsafe
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.