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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here. We had to move bec our room had mold. Then come to find out, our new room is just as filthy. Gross and the area is sketchy. Stay some where else. Not worth the $
Business response:
Trixia, we apologize for disappointing you and are sorry to know we couldn't deliver you with a perfect stay. We are very disappointed to see that your feedback referenced the description of your room as "filthy". Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
I booked a non-smoking room but got a smoking room.
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Would not recommend Awkward smelly stench was in the room when you first walk in, bed covers felt cheap and nasty. No utensils as advertised, a lot of room noise and foot traffic all night. Phone in the room didn’t work and the heater took forever to warm the room
Business response:
Please accept our sincere apologies for the issues you experienced in your room. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Your suggestion for the breakfast offerings will be discussed with our Brand Leaders when updating our selections moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Homeless are all over, and shattered the rear windshield of the van in the parking lot.
Business response:
Thank you for taking the time to write a review of our hotel. We apologize for the inconvenience you encountered while you were here. Please know the safety and security of our guests and their property are of utmost importance to us, and we work closely with local police to maintain a safe and secure environment in our hotel. We hope you will give us another chance as we are confident we can replace this experience with a more positive memory. Sincerely, Hotel Management
Not a restful stay On arrival we were told our king bed booking room is no longer available. We have two kids so a kong was at least needed. They have us a two full beds and pointing it's hotels.com fault for allowing a reservation on a room that's not available. Even though we booked weeks in advanced. The room smelled of a bad stink. The walls were scraped by the chairs. It was worst than motel 8. The worst was the thin walls. We could here other people coughing, talking and the constant freight trucks on the highway. It's... read more
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and that you experienced difficulties in your room. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Got the boot on NYE This was one of the worse experiences I've ever had. While traveling to Fairfield, we were about an hour away and I received a call from the hotel. The lady told me that they overbooked and they canceled my reservation... but they could accomodate me at their sister hotel in Vacaville. The purpose of me booking this particular hotel was strictly due to the location, and going to Vacaville was not an option. Giving that it was New Year Eve, I was definitely not pleased.
Business response:
Christina, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Gave us dirty room clearly you could see that room was being rented out on hourly basis when we complaint they wanted us to leave the hotel because they were a booked out finally they found another room and then charged us additional fee to stay there
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. However, we are happy that our staff did their best to accommodate you in another room. In regard to the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We hope you will giv... read more
Horrible hotel. Rip off Horrible smell, leaking toilet and fridge. Room not cleaned. Way over priced. A one star hotel at best. Completely false impression on hotels com. Very disappointed.
Business response:
Micah, thank you for staying with us. We are sorry that you were not satisfied with the hotel price. We regularly review our pricing to make sure we are competitive with other hotels in the area while offering the best value for our guests. Your feedback has been discussed with our housekeeping and maintenance team to be more diligent with their efforts to ensure our future guests never experience this problem. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely... read more
The location says Napa...1/2 hour from Napa. I did not stay.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.