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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like it my baby boy got really sick with the smell it was so bad & they didn't clean the room.. & The remote didn't work
Business response:
Maribel, we apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. Your concern for the remote control has been shared with the maintenance team for review and action. Please give us another chance to deliver you an exceptional visit. Sincerely, Hotel Management
Floors not clean, killed a cockroach, must request all items to be placed in room upon arrival ( iron board, coffee maker, kitchen items, etc.), hard pillows, no sheer curtains on windows to enjoy natural light- just blackout curtains, can hear footsteps on ceiling from above floors & staff persons enter rooms at will (doesn't wait for answer upon knocking). I would never stay at this property again.
Business response:
Please accept our apologies for the hassle you had and that we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the cleanliness and service issues are shared with the appropriate teams to make sure necessary actions are taken ensuring such problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
This hotel had Roaches in the kitchen area. The staff told me because I had prepaid my nights that there was nothin they could do for me.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Ac was not working and they have charged full money. They suppose to return money for discomfort
Business response:
Thank you for writing us back. We know a well-functioning HVAC unit adds comfort to a tire-some day’s rest, and we apologize this wasn’t your experience. Your feedback has been discussed with the maintenance team for review and action. With regard to your bill, please feel free to get in touch with us to resolve your queries. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Well worn place Tina was very nice at the front desk, but I'm glad I stayed just one night. The room I stayed in was very worn in. The hall, room, and sheets all smelled of smoke. All chairs had many stains, the towels all had stains and some had holes. The walls are very thin you can hear everything. The a/c and fridge were very old and loud at night.
Business response:
Thank you for your review. Although you were pleased with the service provided by Tina, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to fix the problems you mentioned. Also, know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We would like to regain your trust and hope you ... read more
Announced breakfast, is only coffee, in the front entrance. This property is more for people do not have place to lived.
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to provide an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Your concern regarding breakfast will be shared appropriately with our Brand Leaders. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Never again. Air conditioning didn’t work. The entire hotel smelled like marijuana and the hallways smelled like animals. Would be hard pressed to ever stay here again.
Business response:
Scott, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a comfortable stay for all of our guests, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.