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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first thing when we enter the room was the smell! Just awful. At first I thought someone smoked in it and then I realized the stove burners were burnt...it penetrated the entire room. The pillows were rock hard as well and the blankets were scarce.
Business response:
Thank you for being our guest. We apologize for the inconvenience you had in your room. Your concern about the stove is shared with the maintenance team for review and action. We are sorry you found the pillows to be uncomfortable. It is never our intention to disappoint you, and we hope to improve our impression on you. Sincerely, Hotel Management
Nasty Dirty room, bugs, fan didn’t work, bathroom floor was sticky
Business response:
Bella, thank you for being our guest. We are sorry for the issues you encountered in your room and regret the inconvenience it caused. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please give us another chance so we can make it up to you. Sincerely, Hotel Ma... read more
Smelled bad, dirty, and loud
Business response:
Justin, thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry for the noise issue you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
My truck was broken into, and several thousand dollars worth of tools were stolen. I asked the front desk if they could patrol the parking lot, but indicated that was a management decision. The next night another truck was broken into and stole more tools. They need to take care of their customers!!
Business response:
Daniel, thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Paying a higher price elsewhere is worth it!! The room was dirty, smelled of smoke (even though it's a non- smoking hotel), we checked for bedbugs and didn't find any signs but the top sheets had black and orange stains on them. We tried to switch rooms, but there was none available. There was only one person manning the desk and they were also responsible for assisting with housekeeping duties. We needed up having to leave and purchase Lysol wipes spray and Fabreeze. We cleaned everything we needed to to stay the night. It ... read more
Business response:
Thank you for the feedback. We are sorry for the issues you encountered with the odor and cleanliness in your room. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We understand your frustrations and regret we could not accommodate you with a new suite. Thank you for the excellent rating, a... read more
thumbs down Bed sheets and comforter was ripped and had holes. Couch was ripped up, few lamps weren’t working and room had a weird ordor.
Business response:
Sonam, thank you for choosing our hotel. We apologize for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We understand the frustrations you experienced and appreciate your patience. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
Old and worn out. Many stains in bathroom tub and counters made it look dirty. No hair dryer, shampoo, lotion which is standard not in room. It is located next to busy freeway so I could hear traffic all night long. Granola bar and bad coffee are not a breakfast.
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please know, our in-room amenities such as hairdryers and other items are kept at the front desk and are complimentary. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My windows appeared to have never been cleaned. My room was striped of everything I needed ! No iron, no pots, no plates, no cups no glasses. The TV was terrible... blurry! No TV guide The ac didn’t work for the first 6 hours Don’t think their style of hotel fits with mine! I would take me an hour to realize there was something else I needed which produced another trip to the front desk! The hotel was barely adequate ... the real problem is the business model! Don’t try and save money here!!
Business response:
Thank you for your review of your recent stay. We regret your suite did not provide the comforts you desired. Your feedback will be shared with our housekeeping and maintenance teams for review and action. Kindly note, kitchenware, and coffee maker for your suite are kept and available at the front desk upon request. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.