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Extended Stay America - Fairfield - Napa Valley
- Hotels
- Fairfield, CA
About this business
Location details
1019 Oliver Rd., Fairfield, CA, 94534, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches and ants in my kitchen and bathroom Not happy with my Stay in this particular Extended Stay. Business
Business response:
Thank you for being our guest. You are correct to expect a comfortable and clean environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hote... read more
This property has a lot of suspicious people. Smells like smoke. Looks like people live there. No dishes at all unless you ask.
Business response:
Thank you for reviewing your visit. We apologize for the smoke smell you experienced while you were here and the inconvenience you had due to our dishware policy. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Also, the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. We hope this unfortunate sit... read more
Roof construction!!!!! No cups of any kind in the room. Worried about the contents of vehicle, didn’t feel comfortable with location. Would never stay again.
Business response:
Thank you for the feedback. We are sorry you were unaware of our kitchenware policy and regret that you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained associates are capable enough to handle any kind of situations. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope you will allow us the opportunity to... read more
My husband saw a big roach on the kitchen counter in the middle of the night, and the sheets were so itchy we had to go buy our own. The office chairs were so filthy I didn't want to sit on them. There were no accessories in the kitchen--you have to ask for what you want and they'll bring it to your room. There was also no housekeeping service on the weekend, so we would have to bring our dirty towels to the front desk to get clean ones. Won't stay again.
Business response:
Roz, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you and your husband will give us another opportunity to prove this t... read more
Business response:
Ashley, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
This place is awful , don’t waste ur money , signs when u walk in saying “Pardon the dust “ , waited for an employee to check show up to the desk to check us in for 20 minutes the. Waited another 23 minutes for them to show up to the desk again and say they are out of shampoo and proceeded to give me something from a Red Cross bag since she knew they were out . The place smells of smoke and walls are paper thin , absolutely worst place I’ve ever stayed .
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fairfield - Napa Valley
How is Extended Stay America - Fairfield - Napa Valley rated?
Extended Stay America - Fairfield - Napa Valley has a 3.4 star rating with 1,786 reviews.
When is Extended Stay America - Fairfield - Napa Valley open?
Extended Stay America - Fairfield - Napa Valley is open now. It will close tomorrow at 12:00 a.m.