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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was ok! They were redoing the parking lot so we had to park on the side not the safest place. The foyer smelled like skunk weed! The carpet leading to our room smelled bad!
Business response:
Dear Guest, We sincerely apologize for the inconvenience you encountered during your visit. We understand how the parking situation and unpleasant lingering smell could have affected your comfort, and we regret falling short of providing the welcoming environment our guests deserve. Your feedback has been shared with our team to ensure greater attention to overall cleanliness and presentation. We truly appreciate your understanding and hope your next experience with us reflects the quality we aim to deliver. Sincerely, Hotel... read more
Great staff
Great staff. She (Shenay?) was very helpful and friendly!
Business response:
Dear Guest, Thank you for your wonderful rating and kind words. We’re delighted to hear that our team member made such a positive impression through her friendly and helpful service. Team members like Shenay truly reflect our commitment to providing warm and attentive hospitality, and we’ll share your compliments with her. We’re grateful for your appreciation and look forward to welcoming you again to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management
The room i had was appropriately clean but dark and dingy. The bathroom was big, but had absolutely no counter or vanity for personal care products. There wasn't even a place to sit your toothbrush. There wasn't anything to put your suitcase on, but plenty of open space. They don't utilize the area at all. The staff was amazing.
Business response:
Dear Guest, Thank you for being our guest and taking the time to share your impression. We’re pleased to know you found the room clean and our team’s service outstanding. However, we regret that the room layout and lighting did not create the level of comfort you expected. Your comments regarding the bathroom setup and use of space are appreciated and have been shared with our team for consideration in future updates. We appreciate your kind words about our staff, and we hope to have the opportunity to welcome you back for a... read more
Love staying here amazing staff and walking distance to alot of places to shop and eat..
I will stay here again and again front desk staff is amazing especially Mrs Paula and the manger Mrs Evelyn is amazing as well... Night shift are always on top of everything and housekeeping is good as well... Convenient to alot of shopping and grocery store within walking distance as well...
Business response:
Dear Taboras, Thank you for choosing Extended Stay America and for your excellent review. We’re thrilled to hear you enjoyed your stay and that our front desk team, especially Mrs. Paula and Mrs. Evelyn, made such a great impression. It’s also wonderful to know our night staff and housekeeping team helped make your experience enjoyable and comfortable. We strive to deliver exceptional hospitality to every guest, and our team will enjoy reading your wonderful comments. We’re also glad you appreciated our convenient location n... read more
The room provided 4 walls and a roof. The property looks like something from 1970. For what the place makes, something like new curtains shouldn't be a big ask. Desperate need of upgrade.
Business response:
Dear Richard, Thank you for sharing your feedback with us. While we’re glad your stay provided the essentials, we regret that the overall condition of the property did not meet your expectations. Your comments regarding the need for updates and improvements have been noted and will be shared with the appropriate individuals as we continuously work on plans to enhance our guests’ experiences. Thank you again for sharing, and we hope to see you soon. Sincerely, Hotel Management
ALWAYS top notch service here thanks to everyone here.
Will stay here again and again... Mrs Paula is SUCH amazing person and Mrs Evelyn is amazing as well... Housekeeping is top notch as well...
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,200 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.