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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My floors and tub was very dirty,I had only one bedside light working, stove eyes didn’t work, and the light for stove vent not working.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that certain aspects of your room did not provide the comfort and convenience you expected. Our team strives to create a clean and well-maintained environment for every guest, and feedback like yours helps us identify areas that may need attention. Your comments regarding the room’s condition and amenities have been shared with the appropriate staff. We appreciate you bringing these observations to our attention, as they help guide impro... read more
Love it
Business response:
Dear Guest, We are thrilled you had an excellent stay at Extended Stay America, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us. Sincerely, Hotel Management
It’s a ok
Business response:
Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest. Sincerely, Hotel Management
Over all it was good. Just a little dated. Convenience of shopping and eating was great. I did want to mention after being there for 2 weeks you could tell when this sweet woman named Tashara was working the front desk! I’d see her always busy with vacuuming, spraying and cleaning doing wipe downs on everything! You could literally smell the difference when walking thru the door that she was the one working!
Business response:
Dear Guest, We are delighted to hear how much of an impact our team member made during your extended visit. We are glad to know that Tashara brought such care and attention to the property, which truly means a lot to us, and we’ll be sure to share your kind recognition with her. We’re also glad our surroundings made it easy to enjoy nearby options during your time here. We appreciate your honest perspective, as it helps guide where we continue to enhance the experience. Thank you for staying with us at Extended Stay America,... read more
Everything was well.done. Easy parking, helpful staff. Near lots of good restaurants.
Room was very clean and staff checked me in quickly
Business response:
Dear Guest, We truly appreciate your taking a moment to reflect on your stay at Extended Stay America. Providing a comfortable space along with attentive care is always our goal, and it is wonderful to see that reflected in your experience. We look forward to having you with us again for another pleasant visit. Sincerely, Hotel Management
Good
Nice sized room, clean, just lacked water pressure in the shower
Toilet wasn’t working properly. Bathroom sink water flow was horrible. The smell throughout the hotel was terrible. The trash room should have been serviced more regularly, it stunk to high heaven when you opened the dirt to put the trash in recpicle. Hot water took forever get hot.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We regret that your stay did not meet expectations and that several maintenance issues affected your comfort. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. We hope you might give us another opportunity to provide a more comfortable and better-maintained stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,304 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.