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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was very clean and staff checked me in quickly
Business response:
Dear Guest, We truly appreciate your taking a moment to reflect on your stay at Extended Stay America. Providing a comfortable space along with attentive care is always our goal, and it is wonderful to see that reflected in your experience. We look forward to having you with us again for another pleasant visit. Sincerely, Hotel Management
Good
Nice sized room, clean, just lacked water pressure in the shower
Staff and room were awesome. The beds were hard and walls are thin.
Business response:
Dear Guest, Thank you for sharing your thoughts about your stay. We are pleased that our team and accommodations made a positive impression. However, we regret the concerns related to bedding and sound transfer. We will share them with our team as we continue reviewing guest experience improvements. Your feedback is valued, and we would welcome the opportunity to provide an even more enjoyable visit should your travels bring you back again. Sincerely, Hotel Management
Needed more of a continental breakfast
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to know that you had a comfortable experience overall. We also appreciate your suggestion regarding a more robust continental breakfast, as thoughtful input like this helps us better understand guest preferences. While our breakfast is designed to offer a quick and convenient start to the day, comments like yours are valuable for ongoing evaluations. We truly appreciate you choosing Extended Stay America, and we hope to see you again soon. S... read more
The room was spotless and the staff was very courteous. I love the fact that I can prepare meals in a real kitchen. The location is great close to many restaurants and areas to shop. The only downside was on my last day there for some reason all the dogs were barking. I love that pets arre allowed but can they be on a separate place. Not to disturb the other visitors.
The front desk service was amazing! However, the room itself was dirty. The floor was old and sticky. The curtains were torn and had some blood. The “free” breakfast was non-existent, only those ready-to-eat cereals and coffee.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you received amazing service from our front desk team, as guest care is always our priority. At the same time, we sincerely apologize for the condition of your room and the limited breakfast options. These issues are not reflective of the standards we strive to maintain, and your comments will be shared with our housekeeping and food service teams to ensure corrective action is taken. We hope you choose us any time your travels bring you back this way ... read more
Toilet wasn’t working properly. Bathroom sink water flow was horrible. The smell throughout the hotel was terrible. The trash room should have been serviced more regularly, it stunk to high heaven when you opened the dirt to put the trash in recpicle. Hot water took forever get hot.
Business response:
Dear Guest, Thank you for taking a moment to share your experience. We regret that your stay did not meet expectations and that several maintenance issues affected your comfort. The condition you described does not reflect the standards we aim to maintain, and your comments will be addressed immediately with our housekeeping and maintenance teams. We hope you might give us another opportunity to provide a more comfortable and better-maintained stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,254 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.