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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from home My family and i stayed there for 3 weeks. The staff was all so friendly and professional. They always had a treat at the front desk for my dog. The room was clean and fresh smelling. The only issue i had was sometimes the door didn't recognize my key card. But overall our stay was great.
Business response:
Dear Alicia, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management
The room smelt of cigarettes, the sink didn't drain.
Business response:
Dear Paul, Thank you for the review and for sharing your experience. We hope you had a pleasant stay overall. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience. We also regret the frustration the sink blockage may have caused. Our housekeeping team will work to resolve this matter to ensure a smoother water drain for our guests. We appreciate your feedback and h... read more
I like the studio apartment style
Complementary breakfast was basically a pre packaged muffin and a pouch of instant oatmeal. No milk, brown sugar, anything to dress it up. Concentrate creamer for the coffee and instant coffee pouches. Carpet had a hole in it from a previous pet and was really dirty, as I could see from my white socks. Otherwise, the staff was wonderful and the hotel is nice. Grounds and landscaping is really pretty.
Business response:
Dear Martha, We appreciate your feedback regarding your recent stay with us. We apologize for any disappointment with the breakfast offerings and carpet cleanliness. Your comments are valuable, and we will use them to improve our services and amenities. We are glad you found our staff wonderful and appreciated the overall ambiance of our hotel grounds. We will address the issues you mentioned promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention, an... read more
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 4.3 star rating with 738 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.