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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location is excellent, the staff is friendly, and the price is quite reasonable. However, one aspect that I did not appreciate was the unpleasant smell in the room and the excessively dirty carpet.
Business response:
Dear Nilgun, Thank you for taking the time to share your feedback. We are pleased to know you appreciated the service and found value in your stay. However, we sincerely apologize for the condition of the room and the discomfort it may have caused. We take the cleanliness and comfort of our guests as our top priorities, and we regret not meeting the standard we aim to provide. Your comments are important to us and will be addressed with our housekeeping team for corrective measures. We hope you’ll consider staying with us ag... read more
Management were all nice people but the curtains in room were terrible and dirty looking. Carpet smelled like wet pets which was masked with fragrant carpet powder that faded away after couple days.
Business response:
Dear Woodi, Thank you for taking the time to share your experience. We are glad to know you found the team to be welcoming, and we genuinely appreciate your kind words. At the same time, we regret that certain aspects of your stay did not meet expectations. Your observations have been shared with the appropriate departments for review. We hope to have the opportunity to offer you a more comfortable visit in the future. Sincerely, Hotel Management
That was one of my best days, they were all so friendly thank you
Business response:
Dear Edwin, Thank you for the kind words! We are delighted to hear that you had a great experience with us at Extended Stay America and that our team made your day special. We truly appreciate your feedback and look forward to welcoming you back again soon! Sincerely, Hotel Management
Good stuff
Great place Great place to stay, pretty quiet, and is close to the mall and many restaurants. Employees are really friendly and accommodating. Definitely recommend
Business response:
Dear Guest, We are so glad to hear you had a great stay! It is wonderful to know our team made you feel welcome and that the location worked well for your visit. At Extended Stay America, we are committed to providing both comfort and convenience, and your kind recommendation means a lot to us. Thank you for choosing us—we’d love to have you back the next time you’re in town! Sincerely, Hotel Management
Please get better curtains since the ones in our room were torn. Why couldn’t there be kitchen appliances, dishes and silverware already available for use? We were told we have to ask for them. Despite these set backs it was good. Thanks.
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,311 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.