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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator still wasn't working, I had to drag my luggage up to the 3rd floor. It doesn't seem like they are in a hurry to get it fixed.
Business response:
Dear Ubener, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for your issues with our elevators during your stay. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
T
The rooms you can hear everything above you and through the walls side by side. Paying that kind of money should ensure quietness and some insulation for God sakes.
Business response:
Dear Chris, Thank you for your feedback. We're sorry about the noise issue in your room. We'll use your comments to improve our services and accommodations. We hope to provide you with a better experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
Location was great. Bruce at the front desk was marvelous. Property was worn out. Couch was stained. Tub didn’t drain. No ice machine, so I had to ask for ice trays and a cup for the bathroom (to rinse my mouth after brushing). I wouldn’t pick this place again.
Business response:
Dear Georgia, Thank you for staying at our hotel and letting us know we have room for improvement. We are pleased that you loved the hospitable service you received from our associate Bruce and the convenience of our location. However, we apologize for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluat... read more
Front desk was amazing. Sleeping was very hard due to us being close to the office and people talking all nighr and going in and out of office door. We were in room 117 right across from office and also the fire alarm kept churping in someones room we coule hear it so not a good nights sleep at all. Shower had a crack in the bottom of the shower i was afraid my foot would fall through it and also the hair dryer was broken.
Reasonable price for location, within close distance to many restaurants.
Business response:
Dear Manuel, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. Thank you again for all of your kind comments. We hope to have you back again very soon.Sincerely,Hotel Management
The building is fine, the grounds are nice and pleasing. The room has repairs needed. The fridge door faces the wrong way; the cabinets need repair. Otherwise, it was fine. The bed was clean and comfortable. With a little work, it could be just fine. Would be nice if we had in-room coffee also. The breakfast is grab-and-go style. No hot items.
This place suited our needs for the evening. It had the frig/frz for our cooler items. Plenty of room (we were assigned a handicap accessible room) to set up our dog's create. I should have asked for another pillow but our rest was ok. Simple AM breakfast to go options. Value priced with pet.
Business response:
Dear Bernadette, Thank you for staying with Extended Stay America and writing such a complimentary review. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,188 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.