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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok with a few issues. Room was clean and comfortable. There was not even a disposable cup for a drink of water. There were roaches in the stairwell. Having an automatic door at main entrance would make it much easier to enter the lobby with a loaded luggage cart.
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy you liked our well-appointed accommodations. However, we are sorry for not meeting some of your expectations and for the unpleasant encounter you had in the hallways. Your comments have been shared with our team, and we will address the concerns you outlined. We regret any inconvenience caused, and we hope you will give us another opportunity when your travels bring you back to the area. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very CLEAN and convenient to everything. Especially close to Army Base so perfect to stay while you are visiting your family member in Base. This place is not only clean but also perfect in LONG STAY. We stayed four nights , room has its own kitchen and fridge, living room so we prep meal in room. They are very friendly and just ask them for everything you need for cooking or stay. There's clean laundry room (you need $2 in change they take quarter for washing/drying) At this moment there's no breakfast area or / and trainin... read more
Business response:
Thank you for being a guest at our property. It was a pleasure to know you found our location convenient for your plans and enjoyed the comfort of your clean and well-equipped suite. We are also delighted to know you liked our friendly associates. On behalf of everyone at Extended Stay America, we thank you for recommending us and invite you to our property on your next trip. Sincerely, Hotel Management
The staff was very friendly. The staff was very friendly. The room was quite dirty
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our courteous associates, but we are sorry for the housekeeping oversights in your suite. We have shared your comments with the appropriate team to improve our future guest experience. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Very nice and very spacious. Will definitely stay there again.
Business response:
Thank you for being our guest at Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked the spaciousness of our suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
My stay was great! I didn’t like when front desk told me I room number out loud and guest was behind me. I work for an hotel and we never say the room number out loud.
Business response:
Monique, thank you for being a guest at our property. It was a pleasure to know you had a comfortable stay and that you found our amenities to be on par with your expectations. However, we regret the inconvenience you had at check-in. Your feedback regarding the front office associate will be utilized to enhance our service. Thank you once again for being our guest, and we look forward to seeing you. Sincerely, Hotel Management
Business response:
Thank you for the positive rating. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
K for the price OK for price. Very disappointed that there is no coffee or even pre-wrapped breakfast offerings when other motels / hotels in NC are offering same during COVID crisis.
Business response:
Chris, thank you for choosing Extended Stay America. We are happy to know you had a pleasant stay with us and liked our affordable rates. However, we regret your disappointment with our grab-and-go breakfast not being available during your visit due to the current circumstances. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
I like the location and the room set up. I know it was due to COVID-19 but I expected breakfast.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked your refreshing suite and that our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 4.3 star rating with 776 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.