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Extended Stay America - Fayetteville - Cross Creek Mall
- Hotels
- Fayetteville, NC
About this business
Location details
4105 Sycamore Dairy Rd., Fayetteville, NC, 28303, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator didn't work and I was on the 3rd floor. Other than that, it was decent.
Nice privacy
Business response:
Dear Detrick Kenyijah, Thank you for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management
The elevator still wasn't working, I had to drag my luggage up to the 3rd floor. It doesn't seem like they are in a hurry to get it fixed.
Business response:
Dear Ubener, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. Please accept our apologies for your issues with our elevators during your stay. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Sincerely,Hotel Management
T
The rooms you can hear everything above you and through the walls side by side. Paying that kind of money should ensure quietness and some insulation for God sakes.
Business response:
Dear Chris, Thank you for your feedback. We're sorry about the noise issue in your room. We'll use your comments to improve our services and accommodations. We hope to provide you with a better experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
Location was great. Bruce at the front desk was marvelous. Property was worn out. Couch was stained. Tub didn’t drain. No ice machine, so I had to ask for ice trays and a cup for the bathroom (to rinse my mouth after brushing). I wouldn’t pick this place again.
Business response:
Dear Georgia, Thank you for staying at our hotel and letting us know we have room for improvement. We are pleased that you loved the hospitable service you received from our associate Bruce and the convenience of our location. However, we apologize for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluat... read more
No maintained or Cleaned the elevator was out of order in the three days I was there never saw it being worked on. The trash under the kitchen sink was never collected prior to my stay. In my parents room the smoke detectors were hanging from the ceilings. and my last morning I saw a cockroach walk across my room. I find it hard to believe that the 10 point check was done.
Business response:
Dear Melissa, Thank you for being our guest and sharing your feedback. We are sorry to hear about your disappointment with your suite's maintenance and cleanliness issues. The room should only be made available for occupancy once the cleaning process is complete and a supervisor has inspected it. What you experience does not represent the standard we aim to maintain. Therefore, we apologize if your stay was anything other than perfect. We thank you for bringing this to our attention, and we hope this isolated incident will n... read more
Frequently asked questions about Extended Stay America - Fayetteville - Cross Creek Mall
How is Extended Stay America - Fayetteville - Cross Creek Mall rated?
Extended Stay America - Fayetteville - Cross Creek Mall has a 3.7 star rating with 1,311 reviews.
When is Extended Stay America - Fayetteville - Cross Creek Mall open?
Extended Stay America - Fayetteville - Cross Creek Mall is open now. It will close tomorrow at 12:00 a.m.