Extended Stay America - Fayetteville - Cross Creek Mall

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Araon, thanks for the excellent review of Extended Stay America. We are thrilled to read you were impressed with your well-maintained room and our location was ideal for all of your needs. Thank you once more for all the kind comments, and we invite you for another outstanding stay with us on a future date. Sincerely, Hotel Management 

Business response:

Jonathan, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Shannon, it was a pleasure having you as a guest at Extended Stay America. We are pleased to know you had a great stay with us and the highlight of your entire stay was our convenient location as it perfect for all you wanted to do while being here. Your feedback is noted and will be useful in improving our future guest experiences. Please come back to visit us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had a nice time with us. We value your suggestion and have taken a note of it. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s good to know you had a pleasant visit and were impressed with most aspects of our hotel. However, we are sorry for the cleanliness issues you had while being here. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are pleased you stayed with us, but we are sorry for the inconvenience you experienced while here. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know you liked your well-appointed room and found us to be a good value. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous rating and letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management