Extended Stay America - Fishkill - Route 9

Business response:

Thank you for staying with us, looking forward to see you again in the near future. 

Business response:

Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the fantastic feedback. We are glad to know you had a great stay and that you were impressed with our well-kept property and courteous associates. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We are extremely sorry to learn your experience here was not pleasant. All the issues you faced in your room are concerning for us as we are committed to providing comfortable accommodations every time a guest enters our door. We will be addressing it with the appropriate team members to take apt measures. Moreover, our security team will also inspect every part of our property to ensure there are no reports of suspicious activity. Thank you for sharing the details of your experience. Sincerely, Hotel Management 

Business response:

Steven, we appreciate you selecting us and leaving your rating. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and hope to welcome you for the five-star stay we strive to provide. Sincerely, Hotel Management 

Business response:

Monica, thank you very much for sharing your review of Extended Stay America. We are thrilled to know you liked the service provided by our associates at the front office that made for a great time with us. We appreciate your praises and look forward to hosting you soon. Sincerely, Hotel Management 

Business response:

Marc, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management 

Business response:

Peter, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Anthony, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management