This profile has been claimed by the business owner or representative.
Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything. Nothing was unique. The business needs to be upgraded and the staff were terrible. Very rude & not very helpful. I don’t recommend staying here.
Business response:
Andrae, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Hotel room is very dated. No pillow for sofa bed, called front desk and the reply was they ran out of pillows. So-called "free breakfast" means Granola bars ONLY. There is no milk for coffee, only artificially flavored "creamer". Also, no free hotwater/tea/coffee except during breakfast hours. Strongly recommend to stay away unless you only expect a bed under roof for one night of stay. Did I mention their price is not cheap at all considering the service provided?
Business response:
Thank you for your honest feedback. We apologize for the disappointment you had with the condition of your suite and the grab-and-go breakfast choices. We have taken a note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope your future travels to our area will bring you back. Sincerely, Hotel Management
Non draining sinks, foul smell in suite probably rotting garbage disposal, stains on everything. Overall deeply disappointed
Business response:
Thank you for sharing your experience at our hotel. We apologize for the cleanliness issues you encountered and for the concerns you had with your room. We will share your comments with our housekeeping and our maintenance teams to ensure we prevent such reoccurrences. We hope you will return so we can make it up to you. Sincerely, Hotel Management
The photo posted for this hotel is not the one we stayed in. The expended stay was a small, seedy looking building behind the hotel posted.
Business response:
Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Upon checking in, I was told some of the usual: they will keep your credit card on file for possible incidental costs; there is no smoking and they will charge you a $xyz penalty for smoking in the room. Sounds good to me, I don’t smoke. After checking in, we went in the elevator and got off at the 2nd floor. It instantly hit us: the smell of smoke and possibly some other combined smells (like garbage which is kept in a trash room-this is an extended-stay after all). The entire floor smells like an old chimney. I looked at t... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.