Extended Stay America - Fishkill - Route 9

Business response:

Thank you for choosing to stay at our hotel. We are glad to know you liked the value we offer and that you enjoyed our ideal location and the service delivered by our courteous associates. We appreciate your business and look forward to seeing you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you allow us another opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Nick, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Jonathan, thank you for your generous review. We are glad you had an overall pleasant stay and were impressed with our hardworking associates. However, we are sorry you were disappointed with the condition of your bedding. We have taken note of your comments and have been shared with the appropriate individuals. We value your business and hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

Lexi, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for sharing your comments about our hotel. We are sorry for the disturbance caused due to the smoke alarms went off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Joseph, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management