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Extended Stay America - Fishkill - Route 9
- Hotels
- Fishkill, NY
About this business
Location details
25 Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just took bfast away right at 9;30?? Why keep it there until 10-10;15
Business response:
Thank you for your feedback. We are sorry that you were unhappy with our breakfast timing. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the team in an effort to deliver better service. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
No daily maid service, had to bring dirty towels to front desk, inadequate ventilation in bathroom, odd odors in hallway, shameful "free breakfast" -- DO NOT STAY HERE UNLESS YOU HAVE NO OTHER OPTIONS.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We are also sorry for the disappointment you had with our breakfast. Your fee... read more
Hotel was pretty gross. Will never stay here again and I go to the area often. Front desk guy was very helpful.
Business response:
Todd, it was disappointing to read your comments concerning your stay at our hotel. Although you liked our courteous associate at the front desk, we offer our apologies for the inconvenience you had during your stay, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Overall the location was great. Convenient to stores, restaurants, coffee shops. The staff was great and helpful. Will definitely stay here again.
Business response:
It was a pleasure having you as a guest at Extended Stay America. We are thrilled to know our team made your stay enjoyable by delivering courteous service to you and that you were impressed with our ideal location close to many exciting shopping venues and restaurants. Your feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
Wish fast WiFi wasn’t an upgrade for purchasing but rather free. Other than that, it was clean, comfortable, friendly and helpful staff, good grab and go breakfast items, would stay again!
Business response:
Brian, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are happy you enjoyed your stay at our well-maintained property. We are also glad you liked our great breakfast and our courteous associates. Thank you once again, and we look forward to hosting you back soon. Sincerely, Hotel Management
The property was ok. Convenient location to highways and shopping The whole hotel smelled of cigarettes and animals. Carpets were dirty and stained. The ironing board was broken. Mo garbage cans were in the room so I had to use a shopping bag. Pillows were too soft, needed 3 just for head support. Pros: The staff was extremely friendly though. Discounts to local stores with the room key. Great location.
Business response:
Salvatore, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Fishkill - Route 9
How is Extended Stay America - Fishkill - Route 9 rated?
Extended Stay America - Fishkill - Route 9 has a 3.4 star rating with 1,628 reviews.
When is Extended Stay America - Fishkill - Route 9 open?
Extended Stay America - Fishkill - Route 9 is open now. It will close tomorrow at 12:00 a.m.