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Extended Stay America - Fishkill - Westage Center
- Hotels
- Fishkill, NY
About this business
Location details
55 W. Merritt Blvd., Fishkill, NY, 12524, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
System was down we slept in the street they didnt let us in
Business response:
Dear Adham, We regret the inconvenience you faced due to the system outage. We understand how challenging such situations can be. Our team aims to provide a seamless experience, and we apologize for falling short during your stay. We appreciate your understanding and patience. If your travels bring you back to the area, we hope to have another opportunity to welcome you and offer a much-improved experience.Sincerely,Hotel Management
Smelled really bad.
Business response:
Dear Ciaran, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hot... read more
Room was not clean and front desk clerk was rude
Business response:
Dear henry, Please accept our apologies for the issues you encountered with your suite, which state of cleanliness and maintenance was not up to your expectations. Learning about your problems with one of our staff members could be much better. Our staff genuinely cares about providing an enjoyable stay to all our guests, and this incident does not reflect our usual service. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Managemen... read more
Broken shower diverter. Shower head sprayed everywhere.
Business response:
Dear Michael, Thank you for sharing your feedback. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had upkeep issues in the bathroom. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management
Poor cleaning; smells bad even on non- smoking area
Business response:
Dear Marilyn, Thank you for sharing your feedback on your recent stay. We're sorry to hear about the cleanliness issue and any unpleasant odors you encountered. We understand the importance of a fresh and clean environment, and we'll review our processes to address these concerns. Your input is valuable, and we appreciate your observations. We hope to provide you with a more enjoyable and comfortable experience in the future. Your satisfaction is our priority.Sincerely,Hotel Management
there was one guy working and i sort of just felt bad for him. the room smelled awful, the hair dryer was covered in dust, the shower curtain was falling off the pole.
Business response:
Dear Diana, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing clean, well-maintained rooms. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known... read more
The property 8s at best mediocre The room was clean, not upgraded but clean so we stayed we really had no options. When we got back first evening three rows(oncluding handicapped) spaces were blocked off. We parked in foirth row back evwn though we have a hqndicap sticker. Walking to lobby gentleman tells us to mobe car three more rows back because they are blacktoppong on the morning. I said no way my husband had to get up at 6 to move pur car to the back of the hotel. They claimed breakfast but thay was a laugh. Then when ... read more
Business response:
Dear Virginia, Thank you for choosing us and sharing a review of your stay. We appreciate your feedback and apologize for any inconvenience with parking, the door access, and your disappointment with the breakfast choices. Your comments are valuable to us, and we'll consider them for future improvements. We aim to provide a comfortable stay for all our guests. We understand your concerns and hope you consider giving us another opportunity to provide you with a better experience. Thank you for your input, and we regret the is... read more
Frequently asked questions about Extended Stay America - Fishkill - Westage Center
How is Extended Stay America - Fishkill - Westage Center rated?
Extended Stay America - Fishkill - Westage Center has a 3.2 star rating with 1,581 reviews.
When is Extended Stay America - Fishkill - Westage Center open?
Extended Stay America - Fishkill - Westage Center is open now. It will close tomorrow at 12:00 a.m.