Extended Stay America - Fishkill - Westage Center

Anonymous 

on Expedia

10 years ago

Less than impressed. We checked in and went to our "non-smoking" room but the room reeked of cigarette smoke. The room was clearly marked non smoking so it was not a hotel mistake but a previous occupant. They gave us a new room that was much better until we tried to put food in the refrigerator which did not work. We called the desk and they said we could use their fridge on the first floor. Not very convenient. My son ended up fixing the problem by plugging it into another outlet. While the room was clean and the staff fri... read more

Dave 

on Expedia

10 years ago

Probably will never return. First off, I was reluctant in coming here in the first place because of the bad reviews I read online, and only because the Hyatt and Marriott were already booked. Bad reviews spread faster than good ones, so I took them with a few grains of salt. I'm not sure if my negative experience started at the manual-pull front doors while dragging several bags, or the (friendly) kid behind the counter with a massively fake diamond earring in his ear. I had absolutely no problem with him as he was courteous... read more

Red 

on Expedia

10 years ago

ok for one night only One night would have been ok but not two. They don't even make your bed. Also you have to take out your wet towels to the office desk to get fresh ones. The room was good if you want to do your own housekeeping. close to restaurants. 

Kapi 

on Expedia

10 years ago

For that price at least they can be more attentive No towels in the room when we checked in. We arrived very late close to midnight and could not shower after a long day of travel that started at 7AM. After asking for few times I had to wait to 1AM to go down myself and get towels. The next day the towels were not replaced, after asking few times still did not replace them. We stayed there 3 nights. The last 3 nights every I stay there. They have a kitchen in the room we asked for some utensils, what is the point of having a... read more

Anonymous 

on Expedia

10 years ago

Staff was great - bed was lumpy - towels were worn Good location off the highway. Close to restaurants 

Anonymous 

on Expedia

10 years ago

A very unpleasant experience We were there for 2 days. There were no shampoo or other amenities. The kitchen was clean but ironically a little cardboard sign touting their cleanliness had some food on it. When we returned the second evening there had been no housekeeping. We had no clean towels. I called the front desk at about 10:30 pm and was told that no towels would be available until the laundry was done - in about 40 minutes. In general the staff appeared over-worked. While they were polite they were not terribly helpf... read more

HighlyDisappointed 

on Expedia

10 years ago

Will Not Stay There Again It appears extended stay means that people actually reside there. Housekeeping is not everyday, no dishes in the room, room wasn't clean, spider webs on the window, bathroom is small, closet has a sheet rather than a door. When I checked out a day early to switch hotels the staff didn't even bother to ask why I was leaving early, as if it was no surprise or they didn't care. If you don't care for your customers they don't care for your brand. 

Anonymous 

on Expedia

10 years ago

Disappointing Beer can in lobby when checking in. Rowdy people running around. Light switch broke. Room smelled like smoke --- and while we didn't see dirt, it "felt dirty". Just a weird vibe. At checkout, no one was there to help, and there was line to get "breakfast", which was actually served for the entire hotel on 2' x 3' table. No coffee. Not the best. 

Anonymous 

on Expedia

10 years ago

Boorked a non smoking room, got a smoking room They definitely don't separate between smoking and non-smoking room. The corridor and the room smelled of cigarettes.