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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches in the kitchen area Rugs need a deep cleaning The plus about the room was the ac was cold and the fridge and freezer work properly
Business response:
Dear Allison, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the difficulties you encountered while with us. We have addressed your concerns with our housekeeping and maintenance teams to enhance our guest experience. Although our property is serviced regularly by our pest control provider, we have also scheduled a professional inspection to ... read more
Not so great... Rooms were not cleaned properly, I found prior guests trash under the bed, stains on blankets and walls. Bathroom had no toilet paper and the holder was on the floor when i entered my room. Could have been a little better. I would not recommend this hotel
Business response:
Dear Jami, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us o... read more
I would not go back again! Average price hotel but very worn out and badly maintained hotel. Very dirty hallways with shady guests. Rooms has decent size, sheets were very dirty. I would not go back again!
Business response:
Dear Ali, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again for ... read more
No Hospitality The property is substandard and the front desk staff is rude and unprofessional. This place could stand a complete makeover or demolition.
Business response:
Dear Maria, Thank you for your review of our hotel. We are sorry for the level of service you received from our staff. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately with our team. We would love another opportunity to show you the great visit we are known for, which you deserve.Sincerely,Hotel Management
The hotel was dirty. Rooms dirty.
Business response:
Dear Thomas, Thank you for choosing us and sharing your review. We apologize for the issues you experienced during your stay. We work hard to provide comfortable accommodations and a clean environment for every guest; therefore, we apologize for the cleanliness issues that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.