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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Put out of Service Horrible horrible horrible Do not stay here no elevator for the wheelchair users. Overbooked Night shift not available. I can go on but they have taken up too much of my time and energy… you’ve been warned.
Business response:
Dear Alice, Please accept our apologies for providing anything other than a perfect experience during your visit. We appreciate your review and apologize for any challenges you may have encountered. We hope you will stay with us again so we can demonstrate our devotion to exceptional experiences. Thank you once more for taking the time to leave your review. We hope you consider this an isolated instance and allow us to welcome you back soon for the seamless stay you deserve.Sincerely,Hotel Management
The floors were black when I wiped up a water spill. There was a blood spot on the sheets of my son’s bed and ash marks on the comforter of my bed. We ended up leaving and did not stay.
Business response:
Dear Robin, Thank you for sharing your review. We sincerely apologize for the disappointment caused by the room's cleanliness and the bed's condition. This falls well below our service standards, and we regret that you had to leave sooner than anticipated. We will share your comments with our team to prevent a recurrence and ensure a more pleasant atmosphere for future guests. We hope you consider this an isolated instance and allow us to welcome you back soon for the seamless stay you deserve.Sincerely,Hotel Management
The worst room that I have ever been.
Business response:
Dear Tarcisio, Thank you for choosing our hotel. We are sorry your stay with us was anything other than perfect, and we regret any concerns you had with your room. We wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important to us than ensuring that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Management
Property very dirty i entered the room i was out in 5 minutes they took my money $203 for that 5minutes i said people don't book there if you can't deal with dirts. I said what i said i won't revise . .about you stop harassing me please i'm upset already
Business response:
Dear Marjorie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The most filthy hotel I have ever stayed in - 100% This hotel should be removed from the Extended Stay network. I have stayed in my share of poorly run and substandard rooms but this one wins hands down. The entire grounds are filthy from debris everywhere to disgusting sidewalks, stairs, room, office.....everywhere you looked it was filthy. Found cockroahes on the floor, in the bed and a lot of cockroach feces around the tub and in the kitchen and all around the bed. The clerk first booked us into an occupied room. Thankful... read more
Business response:
Dear Delmer, We sincerely apologize for the negative experience you had during your recent stay. The issues you mentioned, including cleanliness, pests, and unprofessional conduct by our staff, are unacceptable. We take your feedback seriously and will address the concerns you've outlined with our team to ensure improvements are made. Your feedback is valuable, and we appreciate you bringing them to our attention. Please be assured that this is not reflective of our usual standards, and we are committed to ensuring a better ... read more
Fck
Business response:
Dear JAIRO, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret any inconvenience caused. Thank you again for choosing us, and we hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management
This place is absolutely disgusting! First room they gave us was occupied with a messy bed, trash bags everywhere and a shopping cart inside. Our room had bandaids on the wall, blood on the sheets and the bed was missing a leg, dried toothpaste on the bathroom wall. You mind as well make it a homeless shelter because it’s exactly what it is!
Business response:
Dear Monica, It is disheartening to see your comment, as this is far from what we want our guests to experience. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. What you experienced is unacceptable by our ... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.