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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unsecured, dirty, and really a very bad experience.
Business response:
Dear Raquel, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We will look into this and hope you will stay with us again so we can have an opportunity to provide you with a much better experience. Sincerely,Hotel Management
Hotel was dirty. Sink backed up with water and didn’t drain even after several hours. Trash outside all the rooms. A guy was asleep on the stairs, laying across the floor right outside my room. Had to step over him to get in my room. Lights were broken in the room, just open wires and the actual light socket missing.
Business response:
Dear Lloyd, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. Your feedback is shared with our concerned individuals to review the areas and improve. Please give us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The reception at check-in and room was ok but the corridors leading to the rooms were dirty. The walls were also dirty
Business response:
Dear Derval, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Place was disgusting. Hasn't been renovated since it was built. Carpets were old and smelly, everything has rust on it. Holes in the walls, half the lights didn't work. Overall a terrible experience. I feel I was lied to by the pictures on the expidia app. Absolutely a nasty place. Wish I could of rebooked.
Business response:
Dear Kristopher, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Property in general is in horrific state. There are "0" trash cans on site. Consequently, trash in the bushes, litter everywhere. Clientel here obviously locals using the facility for apartments rather than business persons renting for duration of jobs as intended. Very tight parking, narrow driveways. Staff was nice and helpful. Coffee bar offering between 630 and 9 - no coffee already at 0730. Very disappointing.
Business response:
Dear Tony, Thank you for reviewing our hotel. While we are pleased that you loved the hospitable service from our staff, we are sorry we missed meeting some of your expectations and the difficulties you experienced. We want our guests to have a better impression than this. Hence, your comments have been discussed with the concerned individuals to ensure we consistently deliver our service. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
I received a message from this hotel that “ Due to a recent Emergency Order within this hotel’s county, we can only accept new reservations if they are considered “Essential Lodgers” or individuals who, for any reason, are temporarily unable to reside in their home. This is to aid in the availability of the hotel rooms for important groups in the response to COVID-19, such as healthcare professionals, first responders, and law enforcement.” I responded that I understood and to please refund me. I have received no response si... read more
Business response:
Dear Alec, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your charges. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
We needed a hotel last minute and this what was close and we were desperate. Never again. Too many negatives to mention. On the flip side it was better than sleeping in the street. It's pretty rough though and looks like some guests might be living there. NOT RECOMMENDED!
Business response:
Dear Jeffrey, Thank you for your feedback. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.