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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was so dirty I must have identified at least 15 different peoples hair just on the floor. My table was broken. When I did my laundry the dryer didn’t work, but still took my money. I was told to sweep my own floor change my own linens out. There was toothpaste in the sink of my bathroom when I checked in my key card only worked some of the time, so it was tough to get in the room and it was very noisy the customer in front of me complain that he had no mattress in his room
Business response:
Dear chris, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Rundown and unsavory
Business response:
Dear Feleshia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management
Great area but need some serious upgrades. A breading ground for riffraffs. Rooms are aged and substandard. Best thing has the female attendant I met when I check in. Very helpful and great personality.
Business response:
Dear John, Thank you for sharing your experience. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
I stayed here for a quick getaway but i got what I paid for. The hallways were dirty, my sheets & towels were stained. The floor in my room was dirty & sticky, we had to walk around with our shoes on. The only positive things was how easy and friendly the staff was when checking out. I dont think i would be back.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely appreciate your favorable feedback regarding our check-out staff. Our organization recognizes the significance of first impressions, and providing clean and pristine accommodation is vital in ensuring a positive guest experience. Regrettably, we acknowledge that there may have been certain oversights in the preparation of your room, which may have caused you inconvenience. We are taking measures to prevent such lapses in the future. Thank you for bringing this to... read more
Roaches in the kitchen area Rugs need a deep cleaning The plus about the room was the ac was cold and the fridge and freezer work properly
Business response:
Dear Allison, Thank you for taking the time to review your experience. Our team follows the most rigorous industry standards and makes every effort to provide clean and well-maintained suites for every guest. Therefore, we sincerely apologize for the difficulties you encountered while with us. We have addressed your concerns with our housekeeping and maintenance teams to enhance our guest experience. Although our property is serviced regularly by our pest control provider, we have also scheduled a professional inspection to ... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.