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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A stay where addicts and druggies hangout The place was horrible and you All sent me to the worst hotel you all had the place was disgusting we didn't stay and you all took my money even though I tried to cancel I couldn't get there before 6 pm because I didn't get in town until 7:45 pm and I had to find it in the ghetto and you had a nice up the streets from there real nice where I thought you were sending me but instead you sent me in the hood
Business response:
Dear Melvin, Thank you for reviewing your recent experience at our hotel. It is nice knowing you were pleased with the city and the area. However, we apologize for the inconvenience, and your feedback has been shared with our team to ensure similar issues are not made in the future. We never promote illegal activities in and around the hotel and its premises. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Please feel free to reach out to us for any assistance.Sincerely,H... read more
Would never stay there again, horrible exoerience
Business response:
Dear Greg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
The floor was so dirty I must have identified at least 15 different peoples hair just on the floor. My table was broken. When I did my laundry the dryer didn’t work, but still took my money. I was told to sweep my own floor change my own linens out. There was toothpaste in the sink of my bathroom when I checked in my key card only worked some of the time, so it was tough to get in the room and it was very noisy the customer in front of me complain that he had no mattress in his room
Business response:
Dear chris, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Rundown and unsavory
Business response:
Dear Feleshia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely, Hotel Management
Great area but need some serious upgrades. A breading ground for riffraffs. Rooms are aged and substandard. Best thing has the female attendant I met when I check in. Very helpful and great personality.
Business response:
Dear John, Thank you for sharing your experience. It is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. We are glad your stay with us was enjoyable on many levels, but we are sorry you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely, Hotel Management
I stayed here for a quick getaway but i got what I paid for. The hallways were dirty, my sheets & towels were stained. The floor in my room was dirty & sticky, we had to walk around with our shoes on. The only positive things was how easy and friendly the staff was when checking out. I dont think i would be back.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely appreciate your favorable feedback regarding our check-out staff. Our organization recognizes the significance of first impressions, and providing clean and pristine accommodation is vital in ensuring a positive guest experience. Regrettably, we acknowledge that there may have been certain oversights in the preparation of your room, which may have caused you inconvenience. We are taking measures to prevent such lapses in the future. Thank you for bringing this to... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.