Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed to learn about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. Please consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit.Sincerely,Hotel Management 

Business response:

Dear Osahon, We truly apologize for the cleanliness issues you faced, as we understand how important a clean room is for a pleasant experience. While we strive to provide quality service, it seems we fell short during your visit. Please know that we will take appropriate measures to address these concerns and prevent future occurrences. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Elta, Thank you for choosing us. We want our guests to have a relaxed and comfortable hotel experience. However, we are sorry for the concerns that disappointed you. We appreciate you bringing these issues to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight during your time here. To ensure that your room is reviewed and action is taken, we will share these notes with our team. Please return, and we hope to provide a better experience.Sincerely,Hotel Management 

Business response:

Dear Shanna, Thank you for sharing your experience. We sincerely apologize for the rudeness you encountered at the front desk and the issues with your room keys. This is not the level of service we strive to provide, and your feedback is invaluable for our improvement. We understand how frustrating this situation must have been and appreciate your patience. Please know that our team will address your concerns to ensure a more welcoming environment for future guests. We hope you might consider giving us another chance to prov... read more

Business response:

Dear Shawna, Thank you for your feedback. We apologize for any confusion regarding the deposit process. Our intention is to ensure a smooth experience for our guests, and we understand how important it is to have clear communication about such policies. Your comments will help us improve our services and procedures. We appreciate your understanding and hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Dear Christine, Thank you for your feedback regarding your recent stay. We sincerely apologize for the presence of roaches in your room, as this is absolutely unacceptable. Your concerns are being taken seriously, and we will address this issue with our pest control team immediately. Cleanliness and comfort are our top priorities, and we appreciate you bringing this to our attention. We hope you might consider staying with us again for a better experience in the future.Sincerely,Hotel Management