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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad worst experience ever. Staff was sleeping, I had to call Customer service to contact staff member. First room was not clean, Staff gave me two other room keys. I was told to check and see if either room was clean. The bed had stains On sheets, My wife killed five roaches. The tub was not clean. I left the property Didn’t stay one night and I booked for two nights. I’ll never book again
Business response:
Dear Yurel, Thank you for sharing your experience. We deeply regret the unacceptable issues you encountered, from the lack of cleanliness to the service challenges. This falls far below our standards, and we sincerely apologize for the frustration and inconvenience caused. Your feedback has been shared with our team to ensure immediate improvements. We hope you will consider giving us another chance in the future to provide the quality stay you deserve.Sincerely,Hotel Management
Never again It smelled like cigarettes when it was a "smoke free" room. Sheets were dirty and couldn't sleep because of the other customers being loud in the middle of the night.
Business response:
Dear Guest, We sincerely apologize for the experience you had during your stay. We understand how frustrating it must have been to encounter cigarette odor in a smoke-free room, and we are sorry that the cleanliness of the sheets did not meet your expectations. Additionally, we regret that noise from other guests impacted your ability to rest. Please know that we take these concerns seriously and will address them with our team to ensure a better experience for future guests. We appreciate your feedback and hope you’ll give ... read more
There were cockroaches on the bed and in the bathtub.
Business response:
Dear Isidro, Thank you for your feedback. We sincerely apologize for the experience you described. Cleanliness and guest comfort are top priorities, and we regret that we did not meet those expectations during your stay. Please rest assured that we are addressing this issue immediately with our housekeeping and maintenance teams to ensure it doesn’t happen again. We appreciate your feedback and hope you will give us another opportunity to provide a better experience.Sincerely,Hotel Management
Terrible It’s a dump to be honest. Rooms are falling apart. Not much of anything available. Lots of suspicious individuals and illicit activity. If you don’t book all nights up front you will be charged a $100 deposit each time and it takes 3-5 days to receive the credit back. They are not flexible at all.
Business response:
Dear Alexis, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. Thank you for your patience, and we hope you will give us a chance to welcome you on a future visit for the exceptional experience you deserve.Sincerely,Hotel Management
The property was clean but the extra 100 for the room after I had made the reservation that what I did like it not information .So I lost 100 when I book the room cause there is no refund. Bottom line I did get the room I did stay because of their clean up deposit
Business response:
Dear Pernell, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that not being able to stay with us is highly frustrating, and we deeply regret any distress this has caused. Allow us to check with our team to find out what went wrong. Please know this is not a typical occurrence, and we take these matters very seriously. We hope you will give us another opportunity as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Manage... read more
Do not book This place is horrible. Do not book. I stayed there one night the next day I left because the roach was climbing on my face in the middle of the night. Very nasty , not located in a good area
Business response:
Dear Diana, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.