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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fck
Business response:
Dear JAIRO, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret any inconvenience caused. Thank you again for choosing us, and we hope you will give us another chance to provide you with a more enjoyable stay.Sincerely,Hotel Management
This place is absolutely disgusting! First room they gave us was occupied with a messy bed, trash bags everywhere and a shopping cart inside. Our room had bandaids on the wall, blood on the sheets and the bed was missing a leg, dried toothpaste on the bathroom wall. You mind as well make it a homeless shelter because it’s exactly what it is!
Business response:
Dear Monica, It is disheartening to see your comment, as this is far from what we want our guests to experience. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. What you experienced is unacceptable by our ... read more
Worst place ever!! Quite possibly the worst hotel experience of my 35 year career. The place is disgusting, and the staff was non existent. Fire alarm went off and everyone had to leave their room, most of us forgetting keys in our haste. The front desk person apparently decided to not come to work/quit so everyone was locked out of their rooms for a few hours. The place is run down and unkempt, bordering on disgusting.
Business response:
Dear Seth, We're truly sorry to hear about your experience. Your feedback is concerning, and we're taking immediate steps to address the issues you've highlighted. Rest assured, this does not reflect our usual standards, and we're investigating the situation with the utmost urgency. We apologize for any inconvenience caused by the fire alarm and the lack of staff availability. Please know that we're committed to providing a comfortable and pleasant stay for all our guests, and we appreciate your patience and understanding.Si... read more
Horrible. Do not stay here. Ghetto and trashy Room was dirty. Kids banging on the walls from next door. Toilet broken. Shower wouldn’t drain. Tv broken. Moved 3 times to other rooms and none were better. Was locked out of my room.
Business response:
Dear Jason, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.