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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most that stay here are homeless. My neighbor screamed at his wife the entire time. People that couldn't afford the night sleep outside until they can afford a room again. Ghetto children screaming and running around. Florida is so expensive that the poor and disadvantaged are forced to live in places like this. There are 3 ESA hotels within a mile of each other all exploiting people that are down on their luck. This place is too expensive for the quality, but they will get it because no one has any other choice. That's why ... read more
Business response:
Dear Christopher, Thank you for your feedback. We deeply regret that your stay was impacted by these issues. We strive to provide a safe and comfortable environment for all our guests and are addressing your concerns with our management team. Our goal is to improve our services and ensure a better experience for everyone. We appreciate your candid feedback and hope to make necessary improvements for an improved experience during your future stays.Sincerely,Hotel Management
The sink in kitchen was broke so we had to do our dishes in bathtub. The staff was aware of the issue however no one bothered to fix it. The laundry room was disgusting and all machines were out of order except one washing machine. I already put my money into the washing machine and did not notice dryers were out of order. The front desk refused to refund my money. I called corporate office twice about issues and they refused any kind of assistance. I even asked to move to a different location they refused. I used to be in h... read more
Business response:
Dear Julie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
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The room had stains on the carpet that were frayed and were disgusting. It stank of cigarettes, the bathroom had paint stains everywhere, I didn't know if it was paint or another mysterious fluid. I fought with a cockroach that came out of the ceiling while I was taking a shower, I suffocated it with water from the shower until it went down the drain. They said the elevator was broken, I had to climb three floors with three heavy suitcases and no one at the hotel offered to help. I had a reservation for the same hotel the fo... read more
Business response:
Dear Rodrigo, Thank you for sharing your experience with us, and we apologize for the numerous issues you encountered during your stay. We are deeply concerned by your report and are taking immediate action to address the cleanliness and maintenance concerns you've raised. Rest assured, we will thoroughly investigate and rectify these issues to ensure a more comfortable experience for our guests in the future. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future with a vastly im... read more
Me entregaron una habitacion super sucia y pedi que me regresaran el dinero, lo hicieron y me lo debitaron de mi cuenta nuevamente
Business response:
Dear Ana, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
DISGUSTING, Not as Pictured Up until this point I've always been satisfied booking through Hotels.com. This time, the photos of the hotel look nothing like the reality. First of all, the room I checked into WASN'T EVEN LOCKED. After wandering around looking for my room because the clerk didn't tell me where it was, I finally found it and the latch was put in between the door and the door frame to leave the door propped open. The room doors are on the exterior of the hotel and are accessible to anyone off the street. I was ho... read more
Business response:
Dear Joslin, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.