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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was sold to someone else, they finally accommodated me with a king for 3 people
Business response:
Dear Wendy, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Your concern has been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will re... read more
Faucet ready to drop off in the tub, bathroom sink clogged, carpet had a horrible scent, the room actually made me sick. Plenty hustlers stayed around the hotel, very uncomfortable for an out of town guest. NEVER AGAIN WILL I RETURN.
Business response:
Dear Effernette, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. Safe Travels!Sincerely,Hotel Management
Rooms could’ve been cleaner didn’t give us new sheets or towels
Business response:
Corey, thank you for taking the time to review your stay. We are very concerned about your experience and are very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and we will work with our housekeeping staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
We stayed two nights and each night was woken up at 1:30 in the morning to people in a room next to us. Yelling and screaming every hour on the hour. Did not sleep for the stay and was quite scared by the second almost left before dawn. We had stayed here a month previously without any disturbance such as this. This property could use a security guard or something for others to feel safe.
Business response:
Joseph, thank you for your review. Everyone here truly believes that interrupted sleep can easily change a hotel stay from great to poor, so we are sorry this happened to you due to other guests at our hotel. Be assured that we are working on ways to combat the noise issues. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
The property is old and rundown.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 2,947 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.