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Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
- Hotels
- Fort Lauderdale, FL
About this business
Location details
5851 N. Andrews Ave, Fort Lauderdale, FL, 33309, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place ever!! Quite possibly the worst hotel experience of my 35 year career. The place is disgusting, and the staff was non existent. Fire alarm went off and everyone had to leave their room, most of us forgetting keys in our haste. The front desk person apparently decided to not come to work/quit so everyone was locked out of their rooms for a few hours. The place is run down and unkempt, bordering on disgusting.
Business response:
Dear Seth, We're truly sorry to hear about your experience. Your feedback is concerning, and we're taking immediate steps to address the issues you've highlighted. Rest assured, this does not reflect our usual standards, and we're investigating the situation with the utmost urgency. We apologize for any inconvenience caused by the fire alarm and the lack of staff availability. Please know that we're committed to providing a comfortable and pleasant stay for all our guests, and we appreciate your patience and understanding.Si... read more
Horrible. Do not stay here. Ghetto and trashy Room was dirty. Kids banging on the walls from next door. Toilet broken. Shower wouldn’t drain. Tv broken. Moved 3 times to other rooms and none were better. Was locked out of my room.
Business response:
Dear Jason, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
A stay where addicts and druggies hangout The place was horrible and you All sent me to the worst hotel you all had the place was disgusting we didn't stay and you all took my money even though I tried to cancel I couldn't get there before 6 pm because I didn't get in town until 7:45 pm and I had to find it in the ghetto and you had a nice up the streets from there real nice where I thought you were sending me but instead you sent me in the hood
Business response:
Dear Melvin, Thank you for reviewing your recent experience at our hotel. It is nice knowing you were pleased with the city and the area. However, we apologize for the inconvenience, and your feedback has been shared with our team to ensure similar issues are not made in the future. We never promote illegal activities in and around the hotel and its premises. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Please feel free to reach out to us for any assistance.Sincerely,H... read more
Would never stay there again, horrible exoerience
Business response:
Dear Greg, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.
How is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. rated?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. has a 3.3 star rating with 3,040 reviews.
When is Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. open?
Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave. is open now. It will close tomorrow at 12:00 a.m.