Extended Stay America - Fort Lauderdale - Cypress Creek - N. Andrews Ave.

Business response:

Dear Emilio, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves i... read more

Business response:

Dear Sinia Yamilet, Thank you for your review of our hotel. We apologize for the unsatisfactory experience you had during your stay. Your feedback is essential to us, and we take your concerns seriously. We will promptly address the issues with the air conditioning, curtains, and cleanliness to ensure a more comfortable and pleasant stay for our guests. Please know that we are committed to making improvements based on your input. We hope you'll consider giving us another chance to provide you with a better and more enjoyable... read more

Business response:

Dear Lidia, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this visit. We hope you allow us an... read more

Business response:

Dear Leslie, Thank you for your review and for sharing your feedback. We apologize for any inconvenience caused by the shower head and air conditioning malfunctions. We will take steps to address these problems, and we thank you for letting us know. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management 

Business response:

Dear Wilmer, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hote... read more

Business response:

Dear Veena, Thank you for your review and for sharing your feedback. We are sorry to know your disappointment with the safety and cleanliness of our hotel. We always strive to maintain a clean and healthy environment and care for our guest’s safety as our top priority. Therefore we apologize this was not your experience. We want to assure you that we have a secure a reliable system in place to ensure the safety of our guests. Still, we will discuss these issues appropriately as we are always focused on improving in these are... read more